Job Information
Amazon Cloud Support Associate Intern - Mexico in Mexico City, Mexico
Description
Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer/winter semester.
Would you like to use the latest cloud computing technologies? As a Cloud Support Associate Intern you will learn to solve critical, highly complex customer problems that may span multiple AWS services and partner with AWS teams to help reproduce and resolve customer issues. Our Cloud Support team provides technical support to our customers across the globe. The Cloud Support Associate Internship is a training program for the Cloud Support Associate role. This is an excellent opportunity to join one of Amazon’s technical teams, working with some of the best and brightest engineers, while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.
If this sounds exciting to you - come build the future with us!
Key job responsibilities
• Gaining experience with AWS cloud services including EC2, load balancers, and S3 storage solutions
• Collaborating with AWS engineers and fellow peers in a virtual classroom to learn about AWS services and practice troubleshooting techniques
• Applying new skills through customer case simulations
We are open to hiring candidates to work out of one of the following locations:
Mexico City, DIF, MEX
Basic Qualifications
•Position is open for working in Mexico City office. Candidates must work from our building in Puerta Polanco from 9 am-6 pm daily during the internship.
• Currently enrolled in an Associate or greater undergraduate degree program (e.g., Associate degree, Bachelor’s degree) with a graduation conferral date between December 2025 and August 2026.
• Experience or coursework in networking and operating systems
Preferred Qualifications
• Knowledge of internet fundamentals and cloud computing concepts
• Experience troubleshooting networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or similar/related technology)
• Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)