FirstBank Jobs

Description Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Job Summary This position will support National Sales Leadership with National Sales special projects & initiative management and logistics approximately 50% of the time. This role will function as a National Sales account manager for specific National Sales Accounts, which will account for approximately 50% of their working hours. This position will report to the leader of Account Management within the National Sales organization with a dotted line responsibility to the SVP and VP of National Sales. Duties and Responsibilities Support National Sales Leadership with the included but not limited to dutiesresponsibilities (50%): Special project management of national sales initiatives as assigned Cross functional meeting support including scheduling, documentation, follow up action Special event planning, implementation, logistics, communications Sales reporting as assigned Sales exceptions tracking and follow up actions required Customer appreciation program management, such as holiday recognition Assist with the cross functional distribution of restricted sales address list National Account Management for assigned accounts including but not limited to (50%): Be the first point of escalation for the Account Management team for assigned accounts Review existing contracted services and ensure customer has copies of contracts, circuit ID's, and key personnel contact info including NOC, billing, and care Actively manage upcoming contract expirations and track/report renewal success rate Serve as primary contact and key point of escalation for post-sale issues that arise and own communication link to customer through final resolution Serve as key stakeholder and in collaboration with sales rep to help as needed for installation updates and general customer follow up Provide periodic updates to leadership detailing best practices on customer experience initiatives needed to guarantee positive outcomes for customer and Astound. Quarterly and/or periodic travel within footprint for customer meetings. Other duties as assigned Requirements/Qualifications Education: 2-4 year college degree or equivalent experience Experience: Minimum 5 years of telecommunications related experience in a similar role supporting Carrier, Cellular, Media, or similar customers Required Qualifications Expert familiarity in reviewing complex legal documents; including master service agreements, service level agreements, and non-disclosure agreements. Demonstrated success in telecommunications, including strategic and large business customers, especially Carrier, Cellular and Media customers and services. Strong ability to communicate at all levels within an organization Experience in account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies Professional business acumen in reporting and database use Operational understanding of telecommunications ordering, provisioning, and billing processes Strong skills necessary for decision making and maintaining customer retention Strong interpersonal skills Very strong, at minim