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Program Technical Specialist (Advanced Administrative Specialist)

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Program Technical Specialist (Advanced Administrative Specialist)

Salary

$61,755.20 - $93,225.60 Annually

Location

390 Robert St. N St. Paul, MN

Job Type

Full-Time

Job Number

2024-00123(1)

Division

Environmental Services

Opening Date

04/16/2024

Closing Date

5/13/2024 11:59 PM Central

• Description

• Benefits

• Questions

WHO WE ARE

This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.More information about us on our website. (https://metrocouncil.org/About-Us/The-Council-Who-We-Are.aspx)

We are committed to supporting a diverse workforce that reflects the communities that we serve.

Join an award-winning wastewater industry leader in protecting our environment! Metropolitan Council Environmental Services (MCES) operates and maintains the wastewater collection and treatment system in the Twin Cities metropolitan region. It also provides coordinated long-range water resources and supply planning, air and water quality monitoring to meet future needs. MCES treatment plants consistently earn state and national awards for complete compliance with their environmental permits. MCES received a Governor’s Award as a Great Place to Work.

To find out more about the Environmental Services division, please click on the link for more information:https://metrocouncil.org/Wastewater-Water.aspx.

How your work would contribute to our organization and the Twin Cities region:

TheProgram Technical Specialist (Advanced Administrative Specialist)provides advanced administrative and technical support as well as customer service for the Sewer Availability Charge (SAC) unit of the Metropolitan Council's Environmental Services Finance office with limited supervision. This position requires high attention to detail with administrative/technical duties to include review building plan submittals for completeness and accuracy, electronic filing, complex database work, SAC determination charge and credit estimates, and property and SAC information research. Customer service includes answering non-routine verbal and electronic inquiries regarding: the program, status of SAC determinations in process and submittal process, and helping applicants understand the rationale for the fee, community outreach and electronic communications and website updates.

The preferred work schedule is Monday-Friday within the hours of 7:00 a.m. – 5:00 p.m. The position is eligible for full time benefits including a hybrid onsite/telework arrangement. Onsite work will be required at Met Council facilities.

What you would do in this job

• Perform broad and varied administrative support in a high-pressure office.

• Follow precedents and procedures based on past practices within a program which regularly requires interpretation.

• Document, file, and work to improve the organization of filing and administration. In addition, the position will implement document retention to satisfy project requirements and will lead the copying, scanning, archiving and distributing of project office documents.

• Frequently decipher technical data and determine accuracy (reviews data for anomalies and inconsistencies and determines the correct/incorrect areas and fees).

• Review determination submittals which include reviewing forms for completeness, evaluate building plans to ensure the correct plans are sent, plans have all required information on them, and scale is correct.

• Responsible for independently completing complex non-routine tasks (creates and designs graphs, charts and statistical presentations using various specialized tools).

• Conduct external and electronic SAC communications.

• Perform complex data entry into Oracle SAC Database and Application Xtender.

• Review and answers correspondence and telephone inquiries; compose SAC determination letters and prepare for review and delivery.

• Organize SAC community trainings, work groups and task forces.

• Perform other duties as assigned. Due to the nature of this position, it is expected a variety of additional administrative and technical duties will be performed.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience (providing complex administrative support in a medium-to-large organization) and completed education (degree field of study in Business Administration, Communications/Writing, Construction, or related field):

• Bachelor's degree with one (1) year of experience

• Associate degree with three (3) years of experience

• High school diploma/GED with five (5) years of experience

Application must show proficient experience in written and verbal communication with external customers, working with word processing, presentation and spreadsheet programs, complex data entry, managing schedules and arranging interoffice/inter-agency discussions and meetings, technical review/inspection and compliance, and providing customer service related to complex issues.

What additional skills and experience would be helpful in this job (desired qualifications):

• Knowledge of Metropolitan Council Environmental Services, public utilities, city government, redevelopment, or construction administration.

• Experience working with an Oracle database (or other database system) and an electronic document management system.

• Experience working with building permits, building plans or similar technical information.

• Experience working in a position that requires review of compliance with rules and procedures.

• Experience working in customer service including responding to customers via email and phone.

• Experience working and collaborating in diverse, multicultural, and inclusive environments.

• Experience with outreach to cross-cultural communities.

What knowledge, skills and abilities you should have within the first six months on the job

• Skilled in building plan reviews to recognize correct scale, labels and completeness.

• Ability to perform under limited supervision recognizing when assistance or guidance is required to set priorities or redirect workload.

• Ability to display independent judgment, initiative and organization in solving a variety of problems.

• Proficient computer skills using Microsoft Word, Excel, PowerPoint and Outlook, electronic document management system and an Oracle database.

• Knowledge of financial concepts and possession of mathematical skills.

• Knowledge of basic and commonly used office skills, procedures and equipment.

• Ability to perform detailed data entry with efficiency and accuracy.

• Ability to verbally communicate information clearly, concisely and with a calm professional demeanor in a high intensity and acrimonious job.

• Ability to effectively organize multiple tasks and establish work priorities within deadlines.

• Ability to review data, reports and correspondence for details and accuracy.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.

• We encourage our employees to develop their skills through on-site training and tuition reimbursement.

• We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us! (http://metrocouncil.org/Employment/Making-A-Difference.aspx)

Additional information

Union: AFSCME Grade E

FLSA Status: Non-exempt

Safety Sensitive: No

What steps the recruitment process involves:

• We review your minimum qualifications.

• We rate your education and experience.

• We conduct a structured panel interview.

• We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund

• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan

• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%

• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic

• bus/rail pass valued at over $1200 per year

• parking at many job locations

• fitness centers at many job locations

• Employee Assistance Program

• extensive health and wellness programs and resources

  01

  Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attached a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding supplemental questions.

• Yes

• No

  02

  How did youfirsthear about this job opening?

• CareerForce Center

• Community Event/Organization

• Employee Referral

• Facebook

• Glassdoor

• Indeed

• Job Fair

• LinkedIn

• Metro Transit Bus Advertisement

• Twitter

• Website: governmentjobs.com

• Website: metrocouncil.org

• Website: metrotransit.org

• Website: minnesotajobnetwork.com

• Other

  03

  If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title. Type N/A if not applicable.

  04

  Please select the option that indicates your level of education and experience level.

• Bachelor's degree or higher in Business Administration, Communications/Writing, Construction, or related field AND at least one (1) year of experience providing complex administrative support in a medium-to-large organization

• Associate degree, or two (2) year vocational or technical degree in Business Administration, Communications/Writing, Construction, or related field AND at least three (3) years of experience providing complex administrative support in a medium-to-large organization

• High school diploma or equivalent AND at least five (5) years of experience providing complex administrative support in a medium-to-large organization

• Some education in Business Administration, Communications/Writing, Construction or closely related field AND/OR some experience providing complex administrative support in a medium-to-large organization, but less than the options above

• None of the above

  05

  Please check the following you have experience with:

• Working with public agencies, cities, utilities, redevelopment, or construction administration

• Building permits or building plans

• A technical background such as an engineering technician

• Rule and procedure interpretation and enforcement

• An administrative background such as an administrative assistant

• Providing external customer service

• Working with a database program (e.g. Oracle, Microsoft Access, etc.)

• None of the above

  06

  Briefly describe your work experience with the duties checked in question #5. Please include details such as what major job duties you performed, what special projects you specifically worked on, state which electronic systems and computer programs you used and how you used them, and for what company. If this does not apply, indicate 'N/A'.

  07

  Please describe your experience in customer service, especially as it relates to resolving complex or contentious issues. Give specific examples of the types of issues you personally resolved, how you resolved them and what forms of communication you used? If this does not apply, indicate 'N/A.'

  08

  List any database programs you have worked with, your level of expertise and describe your experience working with them. If this does not apply, indicate 'N/A.'

  09

  List any Microsoft Office products (Word, Excel, PowerPoint, SharePoint, etc.) you have worked with, your level of expertise, and describe what you did with them. If this does not apply, indicate 'N/A.'

  10

  Other than Microsoft Office products and database systems, please list any other systems or applications that you have worked with, your level of expertise, and describe what you did with each. If this does not apply, indicate 'N/A.'

  11

  The Metropolitan Council values a workplace that is as diverse as the people we serve. Please describe your experience working and collaborating in a diverse, multicultural, and inclusive environment. If you do not have this experience, indicate 'N/A.'

  Required Question

Agency

Metropolitan Council

Address

390 Robert St. N.St. Paul, Minnesota, 55101

Website

https://metrocouncil.org

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