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AKRON METROPOLITAN HOUSING AUTHORITY Job Title: Resident Services Administrative Assistant Reports to: Assistant Director for Resident Services Department: Resident Services FLSA Status: Non-Exempt $19.24 Hourly General Purpose: The primary purpose of this position is to provide support to the Directors and program managers in the department by coordinating external and internal communications regarding program activities to residents and identifying creative ways to provide outreach to resident populations. The incumbent works closely with Resident Services Team Leaders to ensure outreach efforts are streamlined. In addition, the incumbent handles communications with residents and community inquiries via telephone or in person and provides general information or directs to the appropriate person. Essential Duties and Responsibilities: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. Provides assistance and administrative support to the Director and Assistant Director of Resident Services, Building for Tomorrow and other department leadership staff as needed including recordkeeping, document generation, and track expenses, daily follow-up with assistant director, emailing or other electronic communication, mailing and filing. Ensures that assigned work is completed accurately and timely; responds to requests in a prompt and courteous manner; identifies administrative needs of the Office and develops appropriate solutions and/or recommendations; serves as back-up for department secretary and other administrative clerical staff as assigned Serves as the primary point-of-contact for external communications to residents for RS programs and ensures consistency in the presentation of those communications; reviews staff communications to ensure coordinated presentations and messages with respect to programs and activities for residents. Processes stipend/incentives (gift cards/checks), A/P check requests, mileage, conference and travel arrangements for program staff, Drafts, reviews, and revises substantive correspondence as appropriate. Responsible for relaying collated, timely reports for all RS staff, Finance, and Payroll. Coordinate work assignments per RS Work Request with Team Leaders for Secretary or intern. Proofread documents for accuracy all resident organization fliers/newsletters created by Marketing Analyst, Secretary or intern Maintains a comprehensive calendar of events of all program activities to ensure efforts are not duplicated within the department with respect to resident outreach. Communicates with staff regarding coordination of scheduled events and event preparation. Collaborate with marketing analyst regarding process for preparing marketing materials (fliers, brochures, handouts, labels etc.) for resident events to ensure proper and effective communication of program offerings. Where necessary, works with printing and mailing vendors. Coordinates production of monthly newsletters; drafts articles and/or works with staff to obtain articles for compilation. Targets various resident populations through creative use of media, such as: fliers, internet, word of mouth, mailers, etc. Maintains resident and other mailing lists. Works closely with the Program Development Leader and Resident Services Secretary to ensure that all data entry duties are completed timely for Tracking At-A-Glance, Requests for Services, etc. In a team setting, plans, coordinates, and hosts events and stakeholder and client advisory briefings. Assists Resident Services Department with marketing for any events, as needed. Assists Service Coordinators and Resident Services Team Leaders in developing presentations or other instructive