Job Information
Citizens Core Banking Operations Mgr II in Albany, New York
Description
As the Core Banking Operations Manager II, you are the strength of the operational soundness in the branch network that indirectly supervises the operational performance of all colleagues within approximately 75 branches. You will be solely responsible to coach branch operational performance and knowledge to ensure an above standard operational and audit performance. Your position is critical to building the operational foundation in the branches - that strength will be tested by both internal and external examiners.
Primary responsibilities include
Ensures that the Retail branch network stays current with policy, regulatory requirements, and key strategic process changes in tandem with consumer & business Banking’s goals and expectations.
Acts as SME on projects that relate to new branch initiatives and can be asked to lead projects that utilize strategic vision in creating new OM program enhancements. In addition, through analyzing of data, observation in the field and knowledge of associated risks, individuals are expected to contribute to workflow or process change and redesign, serving as functional expert.
Delivers Ops Essentials training for new to bank colleagues as part of the onboarding process. Provides feedback and work to continually improve and develop the Ops Essentials program.
Works directly with regional managers and MAMs in support of decision making regarding all operational improvement plans, notification of any suspicious activity, understanding of new programs and process and provide any operational administrative support to demonstrate strong leadership and partnership with senior management. Generates reports on branch operational performance to provide transparency needed for decision making.
Qualifications, Education, Certifications and/or Other Professional Credentials
2-5 years of Retail branch operations experience working as either Banker or higher; working knowledge of bank policies, procedures and regulations
Strong attention to detail and follow up skills
Strong aptitude for building partnerships through coaching
Excellent communication and interpersonal skills
High degree of professionalism in attire and actions at all times
Ability to successfully identify operational issues and manage time to coach for improvement
Ability to travel by personal vehicle; approximately 75% of work week
Preferred Skills/Experience:
- 1-2 years of coaching, mentoring or training experience
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM; occasional weekend and/or extended work hours required.
Role is based out of central NY to support upstate NY market. Work from home when not traveling for branch visits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
07/05/2024