FirstBank Jobs

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Oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission, and Core Values.

Essential Functions:

• Ensure compliance with product labels, licensing, recurring training requirements, and existing company policies
• Foster and enforce a consistent culture of safety in line with our core values
• Drive commitments within your team to provide uncompromised customer service
• Resolve customer complaints and issues promptly and professionally
• Create and achieve monthly and quarterly revenue and sales budgets
• Daily oversight of expenditures that impact profit
• Manage daily and monthly production goals
• Create a positive sales culture that facilitates the achievement of Service Center goals
• Adhere to company pricing and sales guidelines
• Manage accounts receivable process
• Process accounts payable invoices and checks for accuracy
• Manage cash funds, company credit card(s), and expense reports
• Assess and negotiate customer warranty claims
• Manage payroll and HR-required activities
• Maintain effective staffing levels by hiring for open positions and forecasting for future needs
• Regularly lead performance feedback and reviews
• Explain and train on compliance, inspection, treatment, materials and sales procedures
• Conduct routine Check-ins of Team Members
• Maintain records within company and government guidelines for Team Members, the Service Center, and customers
• Manage and maintain fleet, equipment, and material inventory
• Conduct Monthly Truck Inspections
• Enter vehicle maintenance into Pest pac monthly
• Other duties as required
• Maintain Service center needs from Cleanliness to Cosmetically
• Troubleshoot Customer accounts
• Manage Afterhours/Weekend calls as needed
• Manage Service Employees Daily
• Work Closely With H.E's

Minimum Qualifications:

• Industry experience (preferred)
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution
• Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)
• Proven track record in achieving sales results
• Proven ability to multi-task
• Strong organizational skills
• Basic math skills
• Ability to pass any state regulatory agency-required licensing/certification exams
• Able to work a 40-hour (minimum) work week,
• Accessible after hours (including weekends/holidays)
• Possess a current Driver's License in the state where you work
• Meets company driving standards
• High school degree or equivalency, college preferred

Physical Demands:

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