Job Information
St. Mary's Healthcare Desktop IT Support Associate in Amsterdam, New York
Job Requisition: REQ2887 Employment Type: Full-Time Shift: Days Hours Per Week: 40 hours
Hiring range: $ 19.19 - $24.95 The actual compensation for this position will be determined based on experience and other factors permitted by law.
Technical Expertise Breadth and Depth
- Possesses basic understanding of the principles of information technology with working knowledge in one or two technology environments. Applies technical knowledge under guidance, supervision and well-defined work direction. Adapts and learns new procedures readily.
Analytical Skills
- Chooses from established procedures to address work problems. Can direct people to the correct resource to get their problem resolved.
Customer Service Role:
- Forms productive relationships with internal customers by listening, clarifying, and responding effectively. Cooperates with and works effectively with all associates within the organization.
Communications Skills
- Responsible for writing fundamental documentation in a clear, concise manner, adhering to standards. Shares knowledge effectively within the work team. Able to verbally communicate clearly and professionally when providing Service Desk support over the phone and/or email.
Relevant IT Experience
- Typically requires 1-2 years of relevant experience and Associates Degree or equivalent.
Representative Duties
Creates and Updates departmental documentation in a clear manner
Provides 1st level desktop and user support face-to-face and Service Desk phone support
Administers installed technologies, following approved processes and procedures.
Promotes technical standards
Participates in the implementation of technologies under guidance from senior staff.
Sets up, terminates and updates security access.
Must be available to work any shift within Service Desk support coverage of Monday - Friday 7am - 7pm and On-Call rotation after hours, weekends + Holidays
Field calls as a Customer Service Representative of the Service desk.
Must be able to speak, read, write and follow instructions in English.