Job Information
Municipality of Anchorage ACCOUNT REPRESENTATIVE III - Range 11 / AMEA in Anchorage, Alaska
ACCOUNT REPRESENTATIVE III - Range 11 / AMEA
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ACCOUNT REPRESENTATIVE III - Range 11 / AMEA
Salary
$46,904.00 - $59,675.20 Annually
Location
3000 Arctic Blvd., AK
Job Type
Regular
Job Number
2024-00554
Department
Anchorage Water & Wastewater Utility
Division
Contact Center Collections
Opening Date
06/25/2024
Closing Date
7/9/2024 5:00 PM Alaska
Description
Benefits
Questions
Job Information
Open to the general public and any current Municipal employee.
This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.
DEPARTMENT: Anchorage Water & Wastewater Utility
HOURS OF WORK: Monday - Friday, 8:00am - 5:00pm
LOCATION: 3000 Arctic Boulevard
Example of Duties
Respond to customer requests to establish, change or discontinue water and/or wastewater service. Establish and maintain pertinent customer information to proper billing of monthly and other services. Explain services, billing rates and payment options available to customers. Collect monthly revenue to include setting up payment arrangements, deposits on past due accounts, outbound collection calls, and providing assistance with on-line account management. Provide accurate, complete and timely processing for all changes in services or adjustments to accounts. Partner with all internal divisions to provide one comprehensive source of Utility information. Work with computer software applications for customer information, GIS, on-line account management, Interactive Voice Response systems, Service Order Mobile Dispatch and Maximo work orders. Establish appointments between customers and field service personnel using the Field Service Scheduler for on-property work orders such as key box locates, repairs or inspection of service connections.
Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent, and three (3) years of experience in a customer service, collection, or accounting environment. Employment is conditional based on a satisfactory background check which includes criminal, education, and employment history.
Additional Important Information
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.
Military Service Interview Preference
Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.
The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.
Application Process
Once an applicant clicks on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.
For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Employee Relations Department at 907-343-4442 during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.
The MOA is an EO and AA Employer and complies with Title I of the ADA.
For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571.
The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:
Health / Medical Benefits:
Medical/Dental/Vision/Audio
Life Insurance
Dependent Life Insurance
Short Term Disability
Long Term Disability
Flexible Spending Accounts – Health and Dependent Care
Health Savings Accounts
Retirement:
State of Alaska Public Employee Retirement System (PERS) Program
401(k) and 457 Savings Plans
Employer Paid Benefits:
Employee Assistance Program
Paid Leave Plan
11 Paid Holidays
For an overview of our medical benefit package go to http://www.muni.org/Departments/employee_relations/Pages/BenefitsSummaries (http://www.muni.org/Departments/employee_relations/Pages/BenefitsSummaries.aspx) .
01
In order to be considered, applicants must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the applicant's qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the 'Work Experience' section of your application).
Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar comment on any portion of your application may lead to you being disqualified for the position.
If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration.
Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?
Yes
No
02
Are you a current Municipal employee?
Yes
No
03
Are you affiliated with the Anchorage Municipal Employees Association (AMEA) Union?
Yes
No
04
Which best describes your level of education?
None / Less than high school
High school diploma / GED / Equivalent (higher)
05
Which best describes your experience in a customer service, collection, or accounting environment?
None - less than 3 years
3 years or more
06
Describe the experience that relates to this position in detail, that you referenced for the above question, and indicate which position(s) in your application's Work History supports your response. Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
07
How many years do you have working with cash, and/or reconciling data and/or account information?
None
Less than 2 years
2 years - less than 4 years
4 years - less than 6 years
6 years or more
08
Describe the experience that relates to this position in detail, that you referenced for the above question, and indicate which position(s) in your application's Work History supports your response. Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
09
How many years of experience do you have reviewing data for accuracy and or correcting data entry errors?
None
Less than 2 years
2 years - less than 4 years
4 years - less than 6 years
6 years or more
10
Describe the experience that relates to this position in detail, that you referenced for the above question, and indicate which position(s) in your application's Work History supports your response. Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
11
How many years of experience do you have communicating with customers about past due account balances, establishing payment arrangements and securing payments?
None
Less than 2 years
2 years - less than 4 years
4 years - less than 6 years
6 years or more
12
Describe the experience that relates to this position in detail, that you referenced for the above question, and indicate which position(s) in your application's Work History supports your response. Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
13
How many years of experience do you have explaining policy and procedures to customers, and/or working with billing rates, fees structures or tariff/policies?
None
Less than 2 years
2 years - less than 4 years
4 years - less than 6 years
6 years or more
14
Describe the experience that relates to this position in detail, that you referenced for the above question, and indicate which position(s) in your application's Work History supports your response. Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.
Required Question
Agency
Municipality of Anchorage
Address
632 W 6th Avenue, Suite 605 Anchorage, Alaska, 99501
Phone
(907) 343-4442
Website
http://www.muni.org/jol
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