Job Information
ASM Global Director of Food and Beverage in Anchorage, Alaska
POSITION: Director of Food and Beverage
DEPARTMENT: Food and Beverage
REPORTS TO: General Manager
FLSA STATUS: Salaried Exempt
Summary
As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.
Essential Duties and Responsibilities
Supervises the hiring, training, and supervises all F&B Managers, part-time, on-call banquet/concessions personnel, assures compliance regarding hiring procedures, grooming, uniform, scheduling, behavioral standards, and ensures submission of electronic payroll information.
Monitors and evaluates staff and procedure to assure guests are provided a high level of service, cost effectively. Develops and implements further training in accordance with SMG standards. This position requires Alcohol Service Management training (i.e.; TAM or TIPS).
Supervises all aspects of the banquet function as contracted by sales/marketing staff and outlined on the Function Order (B.E.O.). Reports any discrepancies/challenges and offers suggestions to improve customer service.
Maintains all food/beverage cost controls (recommends menu price increases and new items).
Ensures the completion and distribution of all inventories of all food/beverage written reports in a timely fashion to include: payroll, tip distribution, preparation and signing of banquet checks, labor forecast, and prepares special reports as requested by the Center GM or AGM.
Adheres to established inventory control/cash handling procedures for all banquets, bar service and cash food sales and reports any discrepancies to GM or AGM. Is responsible for maintaining catering cash bank / change levels.
Assure the contracted linen company, banquet linen pickup weekly and on an as-needed basis with contract laundry.
Responsible for coordination of food service equipment maintenance and coordinates any necessary repairs with the Operations Manager and / or Chief Engineer.
Makes recommendations to GM regarding new menu items, price increases, and actively seeks new sources of food and beverage revenue.
Ensures guest check completion with customer's signature and submits, in a timely fashion, to the Administrative Assistant.
Provides creative, cost-effective decoration ideas for buffet/self-service food functions--both on- and off-site).
Ensure staff is briefed before every food and beverage function and provides on-going training sessions.
Participates in day-by-day catering sales as directed by GM or AGM, attends menu tastings, and weekly administration staff meetings.
Is responsible, in conjunction with Executive Chef, for the quality, timeliness, and presentation of all Food and Beverage service.
This position is authorized to implement disciplinary action toward team members for policy violations. For major company infractions, such as theft, violence in the workplace, sexual harassment, etc., Human Resources will assist in conducting formal investigations.
Has excellent organizational, planning, communication, and inter-personal skills; has ability to undertake and complete multiple tasks.
Attention to detail is critical in this position as is being customer-service oriented.
Assists GM and AGM with creating annual budget and is responsible for ensuring production within budget parameters.
Education and/or Experience
Bachelors Degree in Hotel Management or similar field preferred but not mandatory
Technical knowledge of Food and Beverage service
Knowledge and ability with computer programs, Excel, Word, Outlook preferred but not mandatory
Three years experience in all areas of Food and Beverage service and supervision
Ability to communicate effectively orally and in writing
Knowledge of local, state and federal Health Department standards
Knowledge of rules and regulations regarding Alcohol Service
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
NoteThe essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.