FirstBank Jobs

20 hrs/week.  One-year contract with possible renewal.

The  Technology Trainer is primarily responsible for assisting patrons and staff at Andover Public Library with technology. In addition the Trainer will generate public interest in and expertise with the Library's technology learning tools. The Trainer will learn what technology is available and how to use it then teach the staff/patrons how to use it and promote it.

The Technology Trainer must enjoy working with all ages from toddlers to  older adults.

ESSENTIAL JOB FUNCTIONS

• Support patrons and staff members with their technology challenges.
• Explore new and innovative technologies, both hardware and software, that will improve library and staff processes.
• Find, set up, and maintain a calendar on which to schedule appointments. Train staff in its use.
• Learn to use hardware and software that the library already owns and/or uses.
• Explore, document, learn, and present new and innovative products and services (tech toys, software, databases, training guides, etc.) that the library, staff, and patrons can use.
• Track training sessions, assistance, and technology-related interactions in a log.
• Enthusiastically engage patrons of all ages in playing with technology learning tools such as robots, puzzles, building toys, 3D printers, VR goggles, Cricut etc.
• Request patrons complete surveys to track effectiveness of training.
• Identify technology training needs for adults, young adults, and children in consultation with director and staff.
• Maintain up-to-date knowledge and skills related to technology through professional reading, attendance at continuing education workshops and conferences, staff meetings and staff development activities.

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``` - Answer and assist patrons with difficult and complex reference questions and databases. - Assist and instruct patrons in the use of library materials and the online catalog.

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``` - Uphold the library's mission and, at all times, impart a positive impression of the library. - Other duties as required.

The normal work schedule requires some evening and weekend hours.

QUALIFICATIONS

Knowledge / Skills / Abilities / Personal Characteristics

• Initiative, enthusiasm, energy, and imagination to perform job functions with a minimum of direction.
• A clear understanding of the public service mission of the library and a forward-thinking vision regarding the library's dynamic role in the Community.

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``` - Ability to meet and serve the public enthusiastically, kindly, patiently, and professionally. - Excellent customer service and communication skills. - Possess an understanding of the aims and services of the Library and the needs of the population.

Knowledge of basic reference sources and research techniques; Knowledge of database and online reference sources including, but not limited to, the Internet.

Demonstrated creativity and ability to communicate complex ideas effectively.

Demonstrated interpersonal skills, including the ability to communicate and work effectively with others, including all types and ages of people, and a variety of external constituencies.

Flexibility and ability to handle changing priorities; ability to shift smoothly to different tasks.

Desire to seek out challenges and new opportunities and develop creative solutions.

Work independently or in a team environment.

Ability to work on multiple projects simultaneously in a busy library setting, subject to moderate noise with frequent interruptions and distractions.

Familiar with the use of modern technology such as desktops, laptops and tablets and have an a