Job Information
Vestil Manufacturing Parts Sales Specialist in Angola, Indiana
Assist customers in determining which Vestil products they currently have and identifying what replacement parts may be needed. Work through product issues with customers and co-workers in a friendly and positive manner and communicate this over the phone or in writing.
Job Responsibilities:(Experience or knowledge of the following areas is preferred, but not required; candidate must have willingness to learn)
- Review product drawings to correctly identify parts for products
- Correctly type orders with all pertinent information and submit to order entry
- Understand all shipping methods
- Be able to multi-task
- Respond to customer needs in a timely, pleasant, and professional manner
- Resolve customer complaints by investigating problems and providing solutions
- Develop relationships with repeat customers
- Assist sales team members with parts related questions and issues
- Work with floor technicians to better understand products in order to meet customer needs
- Be able to work with existing data bases in order to streamline tech support calls
- Be willing to adapt to various challenges throughout the day
*This position is not limited to the responsibilities listed above*