Job Information
Gift of Life Michigan Donation Support Specialist in Ann Arbor, Michigan
Summary
In alignment with Gift of Life Michigan's core purpose and core values, the Donation Support Specialist is a determined, compassionate, and skilled professional who honors life through donation. This role often meets and supports families in circumstances of grief while advocating for donation authorization and ensuring all potential donor families receive information about organ and tissue donation.
Duties & Responsibilities
The following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:
- Approach families of potential donors primarily in person and onsite. While also responding to onsite assignments of potential donor referrals.
- Serve as an ambassador and partner with hospital care providers through education and support with the goal of obtaining authorization for organ, tissue, and eye donation.
- Maintain an individual authorization rate, which demonstrates best practice skills in the area of obtaining authorization.
- Complete the authorization process/paperwork with the legal decision maker and educate the family about specifics relevant to each authorization for the family to make an informed decision about donation.
- Work with the legal next of kin, in cases where the potential donor has indicated their decision to be an organ donor by first-person authorization, to honor their loved one's decision to be a donor.
- Collaborate with the hospital care team to evaluate and understand family dynamics & to overcome any barriers with the objective of being optimally prepared to engage with families as timely as possible to offer donation.
- Collaborate with Gift of Life clinical personnel to coordinate family conversations when response and readiness triggers have been indicated.
- Determine when a referral may require consultation/escalation, seek appropriate assistance, and follow provided guidance.
- Assess donor history by accurately completing a Donor Risk Assessment Interview (DRAI) with family member(s) or other appropriate historian(s).
- Post donation follow-up, as scheduled.
- Adhere to department expectations.
- Perform other duties as assigned.