Job Information
University of Michigan Patient Services Intermediate in Ann Arbor, Michigan
Patient Services Intermediate
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Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
Why join the Michigan Medicine Pediatric Rehabilitation Center Team?
We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees. As an integral member of the Pediatric Rehabilitation team, you will play an important role and share our priorities which include high quality medical care, excellent customer service, safety of our staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal patient experience.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Generous PTO program
Responsibilities*
Schedule patient appointments with multiple providers/disciplines at the Pediatric Rehab Center.
Partner with physicians to process and complete paperwork requests- including plan of care, detailed written orders, letter of medical necessity, etc.
Coordinate and oversee the patient no show process- including patient outreach/education and documenting in MiChart, send appropriate follow-up letter and reschedule appointments.
Provide MiPain program support - Perform Insurance verification, benefit eligibility and prior authorization, send & track patient questionnaires/surveys and update referrals as appropriate.
Initiate and respond to telephone encounters/in-basket messages in a timely manner to ensure optimal patient care.
Provide front desk backup support - greet patients, perform check-in and check-out functions. Collect patient copays/payments, reconcile cash drawer in Cadence and run settlement reports.
Develop and document standardized workflows in collaboration with lead and manager.
Actively participate in continuous improvement initiatives and make recommendations to ensure high quality and efficient process flows.
Flexibility in all aspects or work assignments.
Required Qualifications*
High School Diploma or GED
3 - 4 years of experience
Exceptional interpersonal skills.
Must be organized, multi-tasking self-starter and self-motivated with strong problem-solving skills.
Position requires individual to be flexible and exhibit professionalism in all interactions and communications.
Strong and effective communication skills.
Demonstrates active listening, written, verbal and information technology skills.
Working knowledge of basic medical terminology.
Prior experience performing complex scheduling.
Ability to work well within a team.
Desired Qualifications*
Demonstrated proficiency with MiChart, Epic, Cadence, Outlook, experience preferred.
Bachelor's Degree in Healthcare Administration, Business Administration, Health Information Management, or equivalent background and/or work experience.
Work Schedule
This will be a Full-Time (Non-Exempt), 40 hours per week; Monday ? Friday schedule.
Opportunity to work remote one day a week.
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
250888
Working Title
Patient Services Intermediate
Job Title
Patient Services Intermediate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM PM&R Commonwealth Phys
Posting Begin/End Date
6/25/2024 - 7/16/2024
Career Interest
Healthcare Admin & Support
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