Job Information
TEKsystems Desktop/PC Support Technician in Anoka, Minnesota
Description:
• Address assigned issues using problem solving skills.
• Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills
• Strong teamwork skills to collaborate effectively with other team members.
• Work with leadership to understand the needs of the IT Support customer base.
• Work with IT leadership and peers to understand IT Support processes and procedures.
• Troubleshoot hardware, software, network, and operating system issues.
• Take ownership of assigned issues to ensure timely resolution according to SLA.
• Analyze, diagnose, and resolve end-user problems.
• Provide remote support for systems and applications using standard tools.
• Expedite issue resolution by coordinating with team members and management.
• Accurately document details of issues, troubleshooting, and resolutions.
• Develop and submit knowledge base articles for review and approval.
• Provide on-call support during non-business hours when needed.
• Other IT Support and project tasks as assigned
Skills:
Desktop, Windows 10, Troubleshooting, Active directory, Customer service, Imaging, Technical support
Additional Skills & Qualifications:
• 1+ years supporting Windows and iOS environments in large enterprises
• knowledge of Windows 10/11, Office 365, iOS, device management.
• knowledge of SCCM, Azure AD, Active Directory, O365
• Working knowledge of disk imaging including PXE booting devices using SCCM.
• knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
• Experience supporting the deployment and changes of networking infrastructure.
• Maintain accurate inventory of IT assets.
• Ability to manage customer relationships with poise and professionalism.
• Strong problem solving and advanced troubleshooting skills.
• Excellent written and verbal communication abilities.
• Detail-oriented with strong documentation skills.
• Strong desire to continuously expand your technical knowledge.
• Experience working with ticket management systems (Fresh Service experience a plus).
• Ability to meet physical demands of role
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.