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This role will provide critical analytical support for Chase Travel Servicing Strategy initiatives. This experienced professional will drive business objectives through enhancing the customer experience of our best customers. This highly visible role will be responsible for analyzing, developing and supporting the implementation of customer experience strategies designed to drive engagement and promote customer satisfaction across various customer segments including high-value customers.

As a Senior Associate in the Travel Servicing Strategy team you will support the Initiatives of designing and implementing travel servicing strategies that drive the Chase Travel Vision. From ideation, to prioritization, requirement gathering and execution, the Senior Associate will inform the customer experience from end-to-end to deepen engagement with our customers.

The successful candidate will have expertise in travel and lifestyle servicing or the luxury/hospitality industry. This role requires an in-depth understanding of customer service with a deep understanding of luxury market dynamics, customer behavior and a growth-oriented, strategic-mindset. The candidate will lead and/or develop tactical servicing strategies designed to elevate the Chase Travel customer experience. They will identify servicing opportunities to design effective, scalable meaningful customer treatments, advisor enablement requirements and continuous improvement strategies.

Key Responsibilities:

• Analyze data and insights to identify trends, patterns and insights that inform strategic decision making

• Manage the servicing experience development including process improvement, growth opportunities and servicing modeling

• Support the talent strategy to attract, retain and grow best-in-class servicing professionals

• Assist in creating and refining long-term strategic plans that align with servicing goals and objectives

• Implement high-impact strategic initiatives

• Communicate clearly and effectively to stakeholders

Required qualifications:

• 5+ years of leadership or strategy experience

• 5+ years of work experience in luxury travel OR lifestyle servicing

• Experience in customer experience strategy and design with an understanding of customer service in the luxury travel/lifestyle industry

• Strong analytical skills with the ability to make data-driven recommendations

• Excellent communication and presentation skills to convey complex strategies effectively

• Creatively problem solve through simplicity and/or innovation

• Build effective relationships across the firm to drive results and overcome obstacles

• Adaptable to change in priorities, requirements and objectives

• Understand and prioritize customer needs and preferences

• Manage multiple complex projects within project deadlines

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

CO $64,600.00 - $106,000.00 / year; HI $70,300.00 - $106,000.00 / year; NY $64,600.00 - $115,000.00 / year; NJ $64,600.00 - $115,000.00 / year; RI $70,300.00 - $106,000.00 / year; NV $64,600.00 - $100,000.00 / year; WA $67,724.80 - $115,000.00 / year; CA $66,560.00 - $115,000.00 / year; CT $70,300.00 - $115,000.00 / year