Job Information
Ohio University Administrative Services Associate in Athens, Ohio
Job Description:
Department Specific Summary:
The Administrative Services Associate serves as the front-line contact for University Human Resources ( UHR ) and Ohio University, and the primary focus of this position is to provide excellent service for all customers interacting with UHR Employee Service Center. Duties include but not limited to: assisting customers via phone, respond to email and in-office interactions to ensure customer satisfaction, problem solve if issues arise; assists HR Service Center Specialist with special projects as needed.
Department Specific Job Responsibilities:
•Serves as front-line contact for UHR with a primary focus on providing excellent customer service for all customers interacting with UHR via phone, email and in-office visits. Utilizes OU policies, CBA’s to answer questions, triage issues. Assist with onboarding packets, and I-9
processing and maintenance.
•Maintain scheduling calendar, scanning of documents into specific files, and manage database reports to respective areas.
•Manage PeopleAdmin access, may supervise or oversee the work of student employees,
maintains current documents for onboarding website.
General Job Summary:
Supports the general administrative functions of a wide variety of academic or administrative units including answering phones, greeting/referring/assisting visitors, customers, staff, or others, preparing documents and reports, compiling records, scheduling meetings, organizing and maintaining information, coordinating calendars, analyzing data including budgetary expenditures, and providing high level administrative assistance to executives.
General Job Responsibilities:
•May supervise or oversee the work of student employees.
•Represents an office as administrative liaison. Responds to non-routine inquiries requiring technical and/or University or unit knowledge.
•Utilizes department and/or University policies, practices, and procedures to answer questions and resolve problems and issues.
•Coordinates special events that require judgment in determining and prioritizing activities to meet desired results.
•Coordinates complex appointments, meetings, and travel itineraries. Triages scheduling issues.
•Edits documents and presentations. Composes basic correspondence. Types and coordinates class materials.
•Performs a variety of administrative duties regarding academic class scheduling and/or student academic records and/or reports. Duties may include activities such as updating student records, registering students in courses, entering courses into PeopleSoft and assigning classrooms.
•Coordinates mass mailing and/or email distribution.
•Creates and oversees departmental files, databases, and reports.
•Maintains office and/or laboratory supplies and inventory.
•Maintains website.
•Sets up accounts, tracks budgets, reconciles accounting statements, and follows up on discrepancies. Prepares purchasing and accounting forms for approval. Processes expenses.
Minimum Qualifications:
Knowledge of standard administrative procedures and practices, office equipment, and computer software typically obtained by a high school degree or GED or equivalent and a minimum of 2 years related experience. An equivalent combination of education, training, and experience is acceptable.
Specific knowledge, certifications, and licensure will apply at the position level.
Preferred Qualifications:
Associate’s degree, or vocational or technical school degree
Planning Unit: Office of the President
Department: University Human Resources
Applicants may contact this person if they have questions about this position: Carlotta Hensler, hensler@ohio.edu
Employment Type: full-time regular
Advertised Salary:
The starting salary range is $14.65 per hour up to $18.68 per hour, dependent on education and prior experience. Salary is accompanied by our generous university benefits such as tuition for self and dependents, a comprehensive insurance package (including but not limited to health, prescription, vision, dental, and life insurance), an excellent retirement plan including company contributions, parental leave, adoption reimbursement, and more. OHIO is also proud to offer wellness programs, on-site wellness facilities, and a generous employee assistance program. Additional Information is available at: https://www.ohio.edu/hr/benefits/.