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The Senior National Student Support Advisor, entry-point position, will interface with previous AIU students in their decision to return to school. The advisor will support that student throughout their time in the program. A Senior National Student Support Advisor must meet the school’s quantitative and qualitative goals and objectives, as established, in an accurate, professional, and compliant/ethical manner using school-approved admissions processes and procedures. Principal Duties & Responsibilities * Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objectives * Evaluate session activity against standards and personal inquiry goals * Professionally assists withdrawn students through the re-entry process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements. * Coach their assigned students through the degree program with providing a trusting environment where students can share their thoughts, aspirations, concerns, and interests. * Develop a rapport with students and maintain contact with them frequently. * Partners with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs. * Consistently operates within, and is measured with respect to, the school’s expected behaviors: Execution, Communication/Feedback and Professionalism. * Possess a thorough understanding of university policies, procedure, requirements, and effectively communicating them to students * Ensure compliance with applicable University policies and procedures. * Willingness to work nights, weekends, and holidays. * Ability to work in a fast-paced environment * Ability to remain flexible and easily adapt to changes in work environment or schedule. * Advisors provide a positive, professional impression for students and staff on the phone and via email * Ability to handle multiple tasks and meet deadlines as well as communicate effectively with individuals from diverse backgrounds. * Ability to achieve success individually and as part of a team in a highly structured and regulated work environment Knowledge, Skills and Abilities, Competencies * Basic computer skills – experience with Microsoft (WORD, Excel, Outlook) preferred * Possesses excellent verbal communication skills, particularly telephonic – and good written communication skills * Persistence combined with a positive attitude and approach to work and others – self-motivating work style * Mature, positive and collaborative interpersonal skills * Learns to effectively utilize all applicable school systems, databases and tools effectively. * Entry point position with the ability to grow within the organization. Education and Experience: Minimum * Associate Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) required * Entry level experience in sales and/or customer service Education and Experience: Preferred * Bachelors degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) * 1-2 Years experience in sales and/or customer service * Post-secondary Higher Education admissions experience What we offer* * Salary Range between $24 and $25 per hour * Paid time off * Paid sick leave * Paid holidays * Comprehensive medical, pharmaceutical, dental, and vision benefits * Health savings and flexible spending accounts * 401(k) savings plan with company match * Employee Stock Purchase Plan (ESPP) * Company paid life insurance and disability insurance - subject to eligibility * Company paid tuition assistance – subject to eligibility and approval * Employee Assistance Program (EAP) * Prenatal and adoption assistance * Additional ancillary programs are available upon benefit enrollment eligibility /Most benefits apply to full-time employees. Some benefits apply to part-time employees as well. Benefits may vary by location and position and are subject to change at any time. Ask your recruiter for full details and information about eligible dependents/. Title: *Senior National Student Support Advisor - AIU Atlanta Location: Georgia-Atlanta Requisition ID: 46434