Job Information
Yancey Bros.co TEPS Program Manager in Austell, Georgia
Description
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As the TEPS Program Manager you will administer the Truck Engine Product Support program acting as liaison between authorized TEPS dealers, Yancey Power Systems and Caterpillar. You will authorize new dealers and terminate others as necessary. You will also insure TEPS dealers maintain contractual agreements, support TEPS dealers to maintain contractual standards set by Caterpillar and influence Caterpillar truck engine products marketing programs to all authorized TEPS dealer through distribution chain. You will also establish marketing programs resulting in increased parts sales within the guidelines of Caterpillar’s TEPS programs.
Primary Responsibilities:
Maintain TEPS contractual standards
Current agreements
Monitor dealer performance
Maintain TEPS training requirements
Perform annual dealer evaluation
Parts Sales and Marketing Programs
Monitor sales growth or decline
Promote Caterpillar marketing programs
Parts systems support (i.e. SIS)
Monitor TEPS dealer returns
Warranty and Policy Administration
Effective warranty service
Warranty score card monitoring
Certify warranty technician
Perform TEPS warranty audits
CATPC maintenance
Facilitate policy issues for TEPS dealers
Assist technicians with technical problems and locate technical information for technicians.
Print schematics for technicians and customers.
Obtain parts prints from Morton Technical for machining and welding.
Identify repetitive problems and find solutions to the problem for Caterpillar.
Problem management of field follow machines.
Work with factory and engineers to solve performance-related problems on specific applications of a single machine.
Work with customers to provide technical support for purchased machines.
Provide support for ET and SIS software to customers that have purchased from us.
Determine whether machines are performing to Caterpillar specifications or not.
Determine when a machine has a Service Letter, TIB, or Service Magazine that covers a problem the customer may have.
Attend training and conferences to stay current on new products.
Assist warranty clerks in determining when a repair should be paid under warranty.
Additional Responsibilities:
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have prior experience in the industry working in parts, sales or service. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.
Education/Experience:
High school diploma or equivalent
Required Qualifications/Skills:
Yancey Required Safety Training and Annual recertifications
Proven abilities to take initiative and be innovative
Analytical mind with a problem-solving aptitude
Preferred Qualifications/Skills:
Industry experience is preferred
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)