Job Information
Apogee Sales Engineering Coordinator in Austin, Texas
We’re Apogee. Nice to meet you. At our core, we’re a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.
We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.
Our ideal candidate has an engineering mindset, who wants to work as the hub between sales, project management and engineering. You take ownership for doing what you’ll say you’ll do, are naturally detail oriented and love a deadline.
In this role you will:
Conduct site surveys (requires travel) to document site specific details that will inform the engineering design.
Works with Network Services to peer review designs that allows other departments to build and plan with accurate design plans.
Completes site surveys, peer design reviews
Prepares documents supporting the pre-implementation process- this includes researching, surveying, and submitting findings
Work with sales, engineering, project operations in support of meeting deadlines
Coordinate your work with others, ensure information is accurate and complete
You’ll work in online systems, you must have proficiency using Excel and other online SaaS systems
Communicate effectively with the team and management on timelines, action items, and help drive projects to on-time completion
Ensure project documents are complete, and ensure proper filing and storage
Maintain transparent work systems
The salary range for this position is $55,000-$65,000 depending on experience.
Requirements
STEM undergraduate degree or have equivalent work experience that demonstrates this competency.
Travel (up to 40%) is required to visit customer sites within the United States
Natural technical aptitude.
Must understand engineering concepts relating to our business. This includes equipment, and terminology.
Strong documentation skills
Proficiency using Excel and other online SaaS systems
NetSuite experience is not required but must demonstrate efficiency with these tools within 60 days.
You’ll love this job if this describes you:
Self-Development. You are personally committed to and actively work to continuously improve. Understands the limits of what you’re able to do now and communicates clearly with managers on what you want to learn next.
Process and Time Management. The work this team does is at the hub of our sales and engineering processes; Time management is critical. You will meet deadlines because you follow processes, and proactively communicate to the broader team.
Deeply engrained self-motivation. You’re motivated to get work done. That means that you love efficiency and are driven to complete a project.
Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.
Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates. Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.
Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume you’re wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).
Benefits
Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:
An attractive salary
Health insurance plan including Health Savings Account matching program
Monthly stipend for cellular and data usage
Engineering and Technical teams receive cash bonuses for obtaining certifications
Maternity and Paternity leave
At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.
Accommodation:
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, hr@apogee.us.