Job Information
Amazon Senior Operations Manager, SMGS Ops - APO Business Operations in Austin, Texas
Description
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.
The Global Operations AWS team is looking for a detail-oriented, result-driven Operations Manager to build a segmentation and coverage model for Consulting Partners with strong analytical background, collaboration, and communication skills This is a role for a candidate who is passionate about building tools, working with large amounts of data, and writing documents for senior leadership. This is a highly visible role with a big impact in the AWS Partner Org, and key stakeholders for this role will include Partner Leadership team, Partner Management, Finance, Business Operations.
Key job responsibilities
We are seeking an experienced Partner Planning Operations manager to create and deliver a comprehensive and innovative segmentation and coverage plan for Consulting Partners. This role focuses on Partner Categorization, Maturity, Coverage, and Productivity analysis leveraging business intelligence tools, ML models and external data to inform the Consulting Partner Management leadership team on how to allocate resources and support for each partner, based on their stage.
The ideal candidate earns trust through performance and relationship building, thinks strategically and analytically about business challenges and has a deep analytics background. The candidate will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and has the foresight to anticipate business needs, make trade-offs, and balance business dynamics despite constraints.
The candidate must demonstrate exceptional leadership skills as part of guiding consensus and guiding the organization through adoption and change management. Strong doc writing and the ability to influence are all essential to succeed in this role.
The ideal candidate has strong analytical skills, sales strategy experience, and the ability to manage ambiguity, as well as a demonstrated ability to influence without explicit authority are key to success.
A day in the life
This role will work closely with Partner Leadership, Finance, Business Intelligence, Data Science and Business Operations teams. This role will play a pivotal role to create and improve a Standard Operating Procedure to manage partners and headcount allocation across the AWS Partner Organization for Consulting Partners. Day-to-day responsibilities will include building strong forecasting and segmentation models and providing recommendations to the senior leadership team.
About the team
Tens of thousands of AWS Partner Network (APN) Partners from across the globe support Amazon Web Services (AWS) customers of all sizes to build sophisticated, personalized, scalable solutions in a diverse set of industries. More than 90 percent of Fortune 100 companies utilize APN Partner solutions and services to drive their business outcomes. The APN is the global partner program for technology and consulting businesses using AWS. We are focused on building long-term sustainable businesses by helping APN Partners build, market, and sell their offerings, and grow a successful cloud-based business.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | Houston, TX, USA | Seattle, WA, USA
Basic Qualifications
10+ years of Microsoft Excel experience
Bachelor's degree or equivalent
Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Ability to work with large amounts of data and Business intelligence teams
Preferred Qualifications
Experience using Salesforce (or other CRM tool) or BI tools
Experience presenting to senior leadership
Experience influencing senior leadership and writing documents.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.