FirstBank Jobs

Description

Amazon retail customers place several billion orders with us each year. Besides the extensive selection, a key appeal of Amazon to our customers is fast, on-time delivery; since the introduction of Prime with 2-day shipping in 2005, Amazon has continuously invested in our fulfillment network to make on-time 1-day and even same day delivery of millions of items a reality for our customers. The delivery promise dates (“promises”) we provide to our customers throughout our retail website – from the search page to the item detail page through to checkout – are computed and vended by services owned by the Promise team. Delivery speed information from Promise is also used for ranking search results and for determining the buy box winner on an item detail page. The dates vended by Promise are, in essence, the face of Amazon’s vast fulfillment capabilities to our customers, and represent both a promise to our customers and a constraint to our fulfillment systems, directly impacting both the customer experience and key financial metrics.

The Senior Product Manager for Promise Core will be the sole product owner for this critical area. They will work with partner teams across the customer journey, from search and delivery experience (DEX), to warehouse operations and transportation, to ensure an ideal experience for our customers and the long-term success of Amazon. They will work closely with promise economists, research scientists, and engineers to design, develop, test, and deploy services that evaluate inventory, fulfillment capabilities, carrier capabilities, and more, in mere milliseconds, to compute the optimal promise. This role is, therefore, a highly visible and critical position within Amazon, with significant impact to the customer experience.

About the team

You will be part of the Promise team, within the Fulfillment Optimization (FO) division of the Supply Chain Optimization Technologies (SCOT) organization. We believe finding an optimal delivery promise and living up to it consistently improves the customer experience because we increase confidence and trust in Amazon as the single, best option to get what you want when you want it.

Basic Qualifications

• Bachelor's degree

• Experience owning/driving roadmap strategy and definition

• Experience with feature delivery and tradeoffs of a product

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience managing technical products or online services

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience performing statistical analysis of data using SQL, Excel and other tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.