FirstBank Jobs

Job Title:

Sr Team Leader - VR Operations (Onsite Austin)

Job Description

The Sr Team Leader - VR Operations (Onsite Austin) role will provide leadership within our Virtual Reality (VR) App Review Specialist team. This position interfaces directly with the VR gaming and app development industry. You will be required to ensure performance metrics are achieved by providing adequate development, motivation and accountability of both associates and team leaders.

WHAT YOU WILL DO IN THIS ROLE

Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation

Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved

Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

Communicate expectations to employees and provide timely updates and changes

Provide subject matter expertise in handling escalated customer calls as needed

Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities

Stay current on internal work processes, policies and procedures. Attend required manager development training

Supervision of a group of associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Complete shift-wide projects that aim to increase productivity, quality or other KPI

Promote the Company's values through both behavior and attitude, including being an advocate for your team members

YOUR QUALIFICATIONS

Associate's degree in related field with four to six years of experience with at least one year of Progressive Management Experience preferred

Personal or professional experience with virtual reality (VR)

Strong communication skills, both written and verbal

Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables

Demonstrated ability to mentor, coach and provide direction to a team of employees

Work well under pressure and follow through on items to completion

Willingness to work a flexible schedule

Employment for this position will begin onsite in office starting on day 1 of employment at 11800 Alterra Pkwy Austin, TX 78758 . The employment location may at any time change from this address to the downtown Austin location at 300 W 6th St, Austin, TX 7870 and all candidates must be flexible to change to employment in person onsite at this office in the future.

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. In this role, you’ll also be provided with:

Inclusive Onsite Perks such as complimentary gourmet meals at onsite cafeteria - Free breakfast and lunch with snacks and drinks!

Extensive benefits including 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)

Health and wellness programs with trained partners to help promote a healthy you

A modern, state-of-the-art office setting with advanced technologies and a great team

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristics

Location:

USA Austin 13011 McCallen Pass Bldg D

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .