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Description

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world dilemmas that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and guidance you need to invent with us in ways that are rewarding, fulfilling and fun.

We are seeking a Technical Program Manager (TPM) in the Design Engineering Services organization within Global Robotics Delivery. In this role, you will work directly with product leaders and engineers to maximize the performance of advanced robotics systems. You will launch new systems, develop and implement continuous improvement initiatives, and drive best practices across Amazon's customer fulfillment network. You will develop and implement standard operating procedures, performance metrics, and feedback mechanisms to enable the Global Robotics Delivery team to effectively scale. You are also expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required. As a TPM, you will work closely with managers in Robotics Engineering, Design Engineering, and Operations management to know and deliver the optimal outcomes for Amazon. The ideal candidate will have a passion for robotics development, be highly skilled at working backwards from multiple customers, demonstrate the ability to advise and influence organization management to align to a multi-year portfolio strategy, and be highly technical to dive deep into the product maturity roadmaps and design for excellence requirements along with the technologies required to source, manufacture, deploy, and guide these products for the next three to five years.

Key job responsibilities

• Develop and implement standard operating procedures, performance metrics, and feedback mechanisms

• Own complex planning, resource balancing, and financial modeling for engineering initiatives and programs

• Establish KPIs to track impact of programs on DFx, including cost savings, deployment efficiency, and scalability

• Prioritize actions across stakeholders, develop a clear RACI to drive accountability, and ensure focus on the highest value activities

• Partner with leaders and engineers in the AR organization to deliver new and innovative products to the customer fulfillment network

• Work with stakeholder teams to determine the appropriate escalation, review process, and resolution for delivery blockers

• Provide requirements and “voice of the customer” feedback to development and support teams

• Up to 25% travel expected

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Austin, TX, USA | Nashville, TN, USA | North Reading, MA, USA

Basic Qualifications

• 5+ years of technical product or program management experience

• 5+ years of working directly with engineering teams experience

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience owning/driving roadmap strategy and definition

• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.