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Job Description

Where you will work: India (Remote)

*Growth Platform Team at GoTo *

Here at GoTo Inc., we offer a broad portfolio of SaaS products that unlock the potential of the modern remote, in-office and hybrid workforces. We help people do their best work – whenever, wherever and, however. With millions of users across the globe, our portfolio includes some of the most recognized and popular software products in the world today, (Inc. GoToConnect , GoToMeeting, GoToContact Center, GoToResolve, GoToWebinar, GoToAssist, GoToTraining , Rescue, etc.). Currently, we are expanding the scope and scale of our global Data team. To support this growth, we are searching for a Senior Software BI Reporting Engineer with specialization in Data Analytics ( mid-level/senior ) to join our team.In this Bengaluru (Bangalore), India-based role you will focus on 2 primary objectives. One of those primary objectives will be to help build and deliver high-quality data products for our global operations and finance teams. The other primary objective will be to help maintain, support and improve those high-quality data products.

*Your Day to Day  *

• This role will lead analytics & reporting across strategic projects to unlock the growth potential of GoTo Inc business and end-to-end customer experience.

• This role will apply their experience & expertise in quantitative analysis, data modeling, and data science approaches to gain deep understanding of customer behavior and provide insights into customer engagement and journey across the life cycle

• He/she will own and drive meaningful business metrics & KPIs focused on the end-to-end customer lifecycle and product lifecycle funnel

• Directly influence the strategy for our product/engineering platforms as well as our customer experiences

• He/she will partner with data engineers, product managers and cross functional teams to build reliable data pipelines, data sets, reports, and dashboards to monitor and analyze critical metrics to ensure SLA and data quality

*What We’re Looking For *

• Proven experience using quantitative analysis/statistical modeling on data sets to solve intricate business problems

• Outstanding at telling stories with data and presenting it to partners at all levels to influence critical decision making

• Must have good hands-on experience with writing complex SQL queries

• Must have hands-on experience with Data Analytics, Reporting and creating Dashboards using Tableau

• Professional Big Data experience, (e.g. Data Analytics, Dashboards, ETL/Data Pipeline Design and Development, Data Warehousing, Complex SQL Queries, Business Logic, etc.)

• Python and Spark programming skills, (Inc. Frameworks, Libraries & Tools)

• Hands-on experience working in Big Data and Cloud ecosystems, (e.g. Hadoop Framework, AWS, EMR, EC2, S3 etc.)

• Practical knowledge of Linux or Unix Shell Scripting

• Must be passionate about Big Data, technical challenges, and problem solving, (Inc. real-time and batch processing on large volumes of data with significant complexity)

• Ability to clearly communicate with technical and non-technical audiences, (Inc. verbal and written language skills)

• Bachelor's degree in Computer Science (or equivalent) required; Master’s degree preferred

GoTo Inc, Product Portfolio: GoToConnect, GoToMeeting, GoToResolve, GoTo Contact Center, GoToWebinar, GoToTraining, , Jive, Rescue, GoToAssist Seeit, GoToAssist, Rescue Lens, Pro, Central, GoToMyPC, (https://www.goto.com/products)

You’ll be working towards a shared goal with an open-minded and cohesive team that is very much the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real , Think Big , Move Fast , and Keep Growing along the way. Learn more (https://www.goto.com/company/corporate-responsibility) .

GoTo’s flexible-work software – including GoTo Connect, GoTo Resolve, Rescue, Central, and more – is built for small and medium-sized business IT departments, but powerful enough for the enterprise. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well-spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond.

GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.