Job Information
Tompkins Community Bank Personal Lines Insurance - Care Center Account Manager in Batavia, New York
Overview
To consistently exceed the expectations of our Personal Insurance customers by performing a variety of duties to meet their insurance service needs.
Responsibilities
Receive and Process telephone service requests , including but not limited to, policy endorsements, cancellations, billing and identification card issuance
Thoroughly and accurately document agency management system and ImageRight
Maintain thorough knowledge of company procedures
Process all in-coming and out-going mail
Review Insurance company communications daily
Review account renewals and endorsements (download and paper) for accuracy
Complete the billing procedure for account transactions
Provide assistance to customers reporting claims
Review and maintain current ImageRight “To Do List”
Identify and offer to customer account rounding and up selling opportunities
Provide administrative support as requested by Producers and other staff members
Additional duties as assigned by Management
Qualifications
Two year college degree in related field or equivalent experience preferred
Licensed insurance broker or ability and willingness to obtain license within one year of assignment
Excellent phone skills
Proven customer service skills
Excellent organizational skills
Excellent computer and keyboarding skills; knowledge of word processing with Windows experience
Ability to work within a team environment
Ability to self-direct the completion of job duties
Microsoft Applications
Other various office equipment
AMS experience is desirable
Benefits
Medical
Dental
Vision
401(k) Match
Profit Sharing
Paid Time Off
11 Holidays
Tuition Reimbursement
Free Parking throughout Tompkins Community Bank
Employee Referrals
EEO Statement
Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.
For more information, please click here. (https://jjk-ecomm-llpmc-prod.s3.us-east-2.amazonaws.com/posters/federal/FED-E-B-EEOC-FMLA-POLY_49654.pdf)
#insurance
Pay Range
USD $16.25 - USD $17.50 /Hr.