Job Information
Expeditors Account Manager in Bayan Lepas, Malaysia
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Scope of Position
The focus of the Account Manager is on maintaining ownership of existing identified house accounts to improve the level of customer service while increasing business opportunities. Initiative, drive, and the ability to stay focused on results despite changing conditions, are the keys to achieving the performance objectives of the Account Manager role at Expeditors.
The job environment is flexible, constantly changing, and provides growth opportunity, recognition and reward for the achievement of business results. The Local Account Manager reports to the District Customer Retention and Development Manager.
Major Duties and Responsibilities
Strengthen relationships with existing house accounts.
Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
Understand customers' business and strategy and our role with the customer.
Ensure customer satisfaction and follow up.
Communicate service issues to Department Managers/Supervisors.
Action items lists maintained and updated weekly for follow up items.
Identify opportunities and grow business from existing house accounts.
10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.
Assist with collections when needed.
Manage client profiles - separated out by location.
CRM input & management for significant calls.
Fluent in Expeditors systems, services and product offerings
Involve sales and operations at appropriate times.
Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
Manage sales opportunities and proposals
Create and present business reviews
Continually seek improvement in procedures and services to create more efficient and cost effective operations.
Assume lead responsibility for the efficient delivery of all local (branch) services.
Assist, and if needed, spearhead problem resolution for issues outside of local branch.
Ensure that a functioning and agreed upon invoicing - payment process is in place.
Meet with the local customer to maintain customer information and satisfaction.
Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!
Desired Skill-Sets and Characteristics
The ability to meet with customers off-site on a regular basis
Oral and written proficiency in the English language
Strong problem solving, organizational, and interpersonal skills
Ability to work productively both individually and in a team environment
Sense of urgency for goal achievement
Self-motivated with ability to work in a fast-paced and constantly changing environment
Comfortable with regular data entry on a laptop computer
Strong rapport and relationship-building focused
Empowered to make quick decisions in response to changing conditions
Extroverted, confident, enthusiastic and persuasive
Influences others to action
Timeliness and accountability for results
Expeditors offers excellent benefits
Health Plan: Medical and Dental
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.