FirstBank Jobs

Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop! The Sr Analyst, Executve Technology Support at T-Mobile plays a vital role in delivering top-tier support to Executives and Senior Leadership Team Members (SLT). Collaborating across teams and with vendors, they define and implement technology strategies, ensuring secure, reliable, and user-centric experiences. Proactively identifying and resolving issues they provide offsite support for SLT-related activities, adhering to rigorous security protocols. Their technical expertise, problem-solving skills, and dedication to customer support contribute significantly to the company's operations and technological advancement. Job Responsibilities: Provide premium support to the Senior Leadership Team, ensuring secure and reliable solutions with minimal disruption to business operations. Participate in enterprise projects to design and support plans for SLT-related changes, particularly those related to cybersecurity. Lead technical support for onsite and offsite SLT events, managing technology equipment delivery, setup, and performance. * Design and engineer solutions leveraging new-to-market technologies by partnering with vendors and internal teams. Participate in other duties or projects as assigned by business management. Requirements: 4-7 years of experience delivering top-tier technology support 4-7 years of experience collaborating with cross-functional teams and vendors 4-7 years of experience proactively identifying and resolving technology issues using telemetry tools. Advanced support experience with Office 365, Slack, Teams, Google Suite, Zoom, Webex, etc. Strong executive communication skills. Customer-centric approach. Motivated and adept at problem-solving under pressure. Proficiency in supporting various software and hardware, including Office 365, Slack, Teams, Webex, desktops, laptops, peripherals, etc. Network support skills, including patching, connectivity troubleshooting, and basic firewall support. Licenses & Certifications: CompTIA A+ Certification Microsoft Certified: Azure Administrator Associate HDI DAST OEM Certification (Dell, Apple or Lenovo) KCS Foundations ITIL Foundations Certification * At least 18 years of age * Legally authorized to work in the United States Travel: Travel Required (Yes/No): DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Washington Pay Range : $97,300.00 - $131,600.00 The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spir