FirstBank Jobs

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

Don’t forget to include a resumé in English in your profile in Workday

• Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.

Job Description Summary:

As part of the Cat MineStar implementation team, you will have the opportunity to learn and assist with the deployment of our different MineStar technology products – including Command for Hauling, Dozing and Drilling (autonomy), Fleet, Terrain, Health, Edge, DSS, Reporting and others. During the implementation you will assist with defining the mining site infrastructure, including setting up servers, installing and configuring the MineStar products, as well as performing system upgrades when a new release is available. Visits to mining sites may also occur during the implementation and upgrades.

What you will do:

• Perform system implementations, assist with project management process, and development assignments with limited supervision; normally assigned all aspects of the systems project work.

• Works directly on application/technical problem identification and resolution, including responding directly to dealers and customers.

• Work independently on customer site with medium-large size systems or infrastructure components that may be used by one or more applications or systems.

• Implement system modules to specification and configures components based on requirements gathered from customers' business analysis.

• Perform integrated testing and support customer acceptance testing of components that requires careful planning and execution to ensure timely, quality results.

• Knowledgeable of the MineStar product and able to set up the complete system with limited help to meet the commercial contract and site-specific needs to run their operation.

• Provide implementation technical training to end users and system administrators.

• Perform implementation and integration tasks for internal and external customers.

• Assist dealers and customers with documentation, training, and functional specifications.

• Provide training on our standard implementation processes across our global Implementation teams.

• Capable of upgrading current MineStar sites independently.

What you will have:

Customer Focus: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.

Basic requirements:

• Bachelor's degree in Engineering preferably in Mining, IT and related areas

• 3+ years of experience in mining, technology, or business analytics.

• Pre advanced English

Top Candidates Will Also Have:

• Advanced Spanish

• Knowledgeable of the relevant programming languages; computing hardware, software, infrastructure elements, and current development processes and tools.

• Knowledge of mining Fleet Technology, Caterpillar policies, procedures, and a general understanding of Caterpillar’s organization.

• Previous Cat MineStar System knowledge.

• Database/SQL Server Management knowledge.

Additional information:

This position may require 50% of national/international travel.

Some of the offered benefits *:

·Medical plan

·Dental plan

·Medicines reimbursement

·Psychological, Legal, Social and Finance Support Program

·Private pension plan

·Profit share

·Meal assistance

·Christmas basket

·Life and personal insurance

·Extended maternity and paternity leave

·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels ( www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc) , and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

#LI

Posting Dates:

julho 3, 2024 - julho 14, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.