Job Information
Google Technical Account Manager, Google Cloud Consulting in Bengaluru, India
Minimum qualifications:
Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations, or transformation programs.
Preferred qualifications:
MBA or Master’s degree in a management, technical, or engineering field.
Experience in application/workload migration to public cloud providers.
Experience collaborating across business units and translating business requirements into technological solutions.
Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
As a Technical Account Manager (TAM), you will lead the adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Chrome and many more. As a TAM, you will engage with diverse stakeholder groups, including executives of enterprises and a cross-functional and geographically dispersed team. You will also travel domestically and internationally approximately 25% of the time as needed.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Accelerate customer adoption of Google Cloud by leading the implementation journey, and provide technical guidance and manage timelines, milestones, migration goals and business transformation strategies.
Advocate for customer needs in order to overcome adoption blockers and drive new feature development, lead across multiple work streams, and teams to maintain customer progress.
Develop strategic relationships with key stakeholders to understand a customer’s business and develop strategic roadmap. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with Support, Engineering, and SRE to ensure customer success and work with customers and support to guide issues and escalations to resolution.
Develop best practices and assets based on learning from customer engagements to help support initiatives to scale through partners.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.