FirstBank Jobs

Description We are seeking a Desktop Support Analyst based in Woodbridge, New Jersey. This role focuses on offering technical support to computers both remotely and on-site, covering areas such as troubleshooting computer hardware, peripherals, and software applications. This role falls under a contract to hire employment opportunity and is ideal for individuals skilled in Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support, Windows 11, MS Windows 10, Windows Server 2019, PowerShell Scripting, and Python Scripting.

Responsibilities:

• Provide Information Technology (IT) helpdesk tier-2 & 3 support to ensure that all reported IT incidents and requests are effectively and efficiently addressed and documented.

• Utilize administration knowledge of Windows 10/11, Server 2019 or newer.

• Write Windows batch, PowerShell, or Python scripts.

• Help deploy and maintain infrastructure, including IT resources in faculty and staff offices, general use computer labs, and public areas.

• Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment, software, and technology deployments.

• Perform demonstrations of technology solutions to Staff.

• Contribute feedback to improve IT service and support practices, procedures, and user instructional materials to improve the resolution of IT support issues.

• Offer general hardware support for Desktop/Laptop, Mobile Device.

• Utilize ServiceNow, ITSM, or other major ticketing system experience.

• Communicate effectively both verbally and in writing. Requirements • Minimum of 5 years of experience in a Desktop Support Analyst role or similar IT support role

• Proficiency with Citrix Technologies and Dell Technologies

• Experience with EO/IR systems

• Knowledge and experience of working with Mac Computers and Microsoft products

• Proficiency with Active Directory and Computer Hardware

• Experience with Configuration Management and Deployments

• Demonstrated ability in Deskside Support

• Familiarity with Windows 11, MS Windows 10, and Windows Server 2019

• Experience with PowerShell Scripting and Python Scripting

• Excellent problem-solving skills and the ability to prioritize tasks

• Strong communication and interpersonal skills

• Ability to work independently and in a team environment

• Bachelor's degree in Computer Science or a related field is preferred. Technology Doesn't Change the World, People Do.®

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