Job Information
House of Blues Box Office Manager in Birmingham, United States
Job Summary:
Venue: O2 Institute Birmingham
Company: Academy Music Group
Location: Birmingham
Reports to: General Manager
Working hours: Full-time
The role
The Box Office Manager is an integral position within the team, to provide seamless and exceptional customer and client services and our audiences. You will contribute to the effective running of our core business objectives and commercial targets, be passionate about the entertainment industry and highly motivated to deliver an outstanding experience to all clients and customers.
Our team
O2 Institute Birmingham is one of the city’s leading live music and club venues, where our shows and events are as diverse as the individuals within them. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.
About you
Experience in a box office environment within the live entertainment industry
Significant experience in ticketing platforms
Proven track record in customer service
Proficient in Microsoft Office packages
Strong communication and diplomacy skills
Outstanding attention to detail
What we need
Strong client and customer service experience
Demonstrable leadership and motivation of others
Passion and enthusiasm for the live events industry
Flexibility to work irregular hours (weekends/evenings/public holidays)
Willingness to build positive working relationships
A proactive organiser in problem-solving who can negotiate solutions
What you’ll be doing
Manage an efficient and smooth box office service
Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
First-class customer service
Maintain first-rate relationships with clients, partners, and audiences
Ensure accurate and timely sales of all ticketed events
Monitor ticket allocations to maximise sales through Ticketmaster
Ensure all paperwork and reporting is completed and professionally retained
Supervise and train all casual box office employees
Proactively manage all accessible ticketing requirements and communications
Financial reporting and administration
Reconciliation and cash management
Management of ticket stock and Ticketmaster equipment
Support the Company’s charitable and guest ticketing services
Troubleshoot and report technical issues
Work collaboratively with the venue team, partners and Company head office
Publicly represent the venue and Company in a professional manner
Equal opportunities
We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Our company
Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media
#AMG #LI-SL1