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Administrative Specialist II

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Administrative Specialist II

Salary

$38,516.00 - $67,404.00 Annually

Location

Bladen County, NC

Job Type

Permanent Full-Time

Job Number

24-12179

Department

Dept of Transportation

Division

Division of Motor Vehicles

Opening Date

09/30/2024

Closing Date

10/4/2024 11:59 PM Eastern

Job Class Title

Administrative Specialist II

Position Number

60029976

Section

Division of Motor Vehicles/Customer Contact Center

Work Location

Bladen

Salary Grade

NC09

• Description

• Benefits

• Questions

Description of Work

Grade: NC09 Salary Range: $38,516 - $67,404

Positions 60029976 and 65018142 will be filled from this posting. You only need to apply once to be considered for both positions.

Position 60029976 is an Anticipated Vacancy

This position with NCDOT offers full State (https://oshr.nc.gov/state-employee-resources/benefits) Benefits, competitive salaries and many career development opportunities.

The DMV Customer Contact Center located in Bladen County provides information pertaining to vehicle titling and licensing, driver license services, liability insurance, and safety/emissions inspections to the general public. Work is performed in a fast paced, performance-based call center environment responding to inquiries via phone and e-mail. Employee will provide assistance to customers in resolving complex issues unresolved by automated voice processing equipment, provide comprehensive and detailed information, and prepare reports. Responses are learned and performed in accordance with DMV rules and regulations and the Privacy Protection Act.

Knowledge, Skills and Abilities / Competencies

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Experience analyzing, interpreting, and/or evaluating information or data.

• Experience completing and maintaining records and reports.

• Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.

• Experience with customer service by phone and/or in person with diverse clientele.

• Experience in Microsoft applications and/or mainframe databases.

Additional Expectations:

A copy of the most recent performance review signed by supervisor is needed if selected for an interview Applicant subject to motor vehicle records check. This position is considered “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint-based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.

Supplemental and Contact Information

Sharon Ashe 919 615 7231

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments:

There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

• Yes

• No

  02

  Which of the following best describes your level of experience analyzing, interpreting, and/or evaluating information or data?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3-4 More Years

• 4 or More Years

  03

  Explain how you have experience analyzing, interpreting, and/or evaluating information or data.

  04

  Which of the following best describes your level of experience completing and maintaining records and reports?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3-4 Years

• 4 or More Years

  05

  Explain how you have experience completing and maintaining records and reports.

  06

  Which of the following best describes your level of experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 -4 Years

• 4 or More Years

  07

  Explain how you have experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.

  08

  Which of the following best describes your level of customer service experience by phone and/or in person with a diverse clientele?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3-4 Years

• 4 or More Years

  09

  Explain how you have customer service experience by phone and/or in person with a diverse clientele.

  10

  Which of the following best describes your level of experience in Microsoft applications and/or mainframe databases?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3-4 Years

• 4 or More Years

  11

  Explain how you have experience in Microsoft applications and/or mainframe databases.

  Required Question

Agency

State of North Carolina

Address

NOTE: Apply to the department listed on postingAn Equal Opportunity Employer, North Carolina, State Government

Website

http://www.oshr.nc.gov/jobs/index.html

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