Job Information
Robert Half Customer Account Coordinator in Boca Raton, Florida
Description We are in search of an Account Manager to join our team in Boca Raton, Florida. This role offers a contract to hire employment opportunity in the telecom industry. As an Account Manager, you will be responsible for coordinating and managing the order management process, working closely with Customer Account Manager and the Sales team. You will also be tasked with maintaining relationships with customers and ensuring efficient order flow management.
Responsibilities:
• Coordinating and managing the Order Management process to ensure efficient and cohesive order flow
• Demonstrating good time management skills to organize workflow and meet Customers' shipping window on orders
• Working closely with internal departments on Purchase Order ship window, inventory availability, and accounting issues
• Coordinating Routing with Customers Logistic team or system
• Reviewing daily monitoring reports, ensuring all measurement standards are met, and proactively reporting non-conformances
• Staying current on Accounts Vendor Compliance changes to avoid charge backs
• Utilizing CRM and Management System for order entry and management
• Leveraging Microsoft Excel and Pivot Table skills for data management and reporting
• Delivering excellent customer service and maintaining strong communication with customers and internal teams
• Performing various other duties and activities as assigned by Manager within the physical constraints of the job. Requirements • Demonstrated proficiency in CRM and Management System
• Advanced skills in Microsoft Excel, including Pivot Table
• Strong communication skills, both written and verbal
• Proven customer service experience, ideally in a similar role
• Experience in Order Entry and Order Management
• Ability to manage multiple tasks and prioritize effectively
• Excellent problem-solving skills, with a proactive approach to identifying and resolving issues
• Strong team player with the ability to work independently when required
• High attention to detail and accuracy
• Ability to build and maintain strong relationships with clients and team members
• Proven ability to meet and exceed targets and KPIs in a sales or account management role.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .