Job Information
Idaho Division of Human Resources IT Operations & Support Analyst II, OAG, Administration & Budget Division in Boise, Idaho
IT Operations & Support Analyst II, OAG, Administration & Budget Division
Posting Begin Date: 2024/05/29
Posting End Date: 2024/07/26
Category: IT And Computers
Sub Category: Software
Work Type: Full Time
Remote: Flexible Hybrid
Location: Boise, ID, United States
Minimum Salary: 33.00
Maximum Salary: 35.00
Pay Rate Type: Hourly
Description
State of Idaho Opportunity
Closing Date: Open until filled.
Start Date: To be determined upon hire.
Salary: $33.00 – $35.00/hour; Depends on experience
Benefits: State employee benefits which include low-cost health and dental insurance, paid vacation and sick leave, 11 paid holidays, multiple retirement savings plans, flexible spending accounts, paid parental leave, and one of the nation’s best state retirement systems (PERSI). The Office is a qualifying employer for the Public Service Loan Forgiveness Program (PSLF). Ability to partially telecommute is also available for this position.
Location: Boise, Idaho. As Idaho’s capital, Boise is a growing city of approximately 226,570 and serves as headquarters for several major national and international corporations. Boise offers a rich variety of both cultural and recreational opportunities. Housing costs are moderate.
Primary Duties: IT Operations & Support Analyst II will provide technical support and training to users and technical staff. Onboard new employees with office technology resources, procedures, initial setup, and additional services. Utilize Microsoft 365 administration services such as Azure Active Directory, Microsoft Exchange, Teams, and SharePoint, to create and troubleshoot user accounts. Perform system administration and technical support for user endpoints, hardware, software, and networks. Diagnose and resolve basic LAN, wireless, and VPN issues. Install and maintain hardware and software products and configure computers and network equipment accordingly.
Minimum Qualifications: Degree in Computer Science, Information Systems, or four years of equivalent experience. A minimum of four years of IT help desk support and administration experience. Experience providing one-to-one IT troubleshooting, support, and training in an office environment. Good knowledge of current computer trends, software, capabilities, and terminology. Experience working with network systems, evaluating and resolving computer system problems including compatibility conflicts, application operations, hardware malfunctions, and telecommunications problems. Experience working with desktop imaging and endpoint management solutions such as Microsoft Intune, SmartDeploy, PDQ. Ability to lift up to 50 pounds.
The candidate will be required to pass a fingerprint-based background check prior to employment.
Preferred Qualifications: Certification(s) in the IT industry, such as A+, Network+, Security+, and/or Microsoft specific training/certifications. Experience working with network protocols such as IP address schemas, DNS, DHCP, and directory services. The ideal candidate would have great organizational skills, ability to work independently or as part of a team, be able to prioritize and multi-task work assignments, and have strong interpersonal skills with both customers and team members.
Applications: E-mail resume and cover letter to [email protected] NOTE: You do not have to complete the standard application "apply now" process for this position. If you choose to do so, please also submit your resume to[email protected]to be considered for this position.
The Idaho Office of the Attorney General is an equal opportunity employer. This position is exempt from state classified service, and the rules of the Division of Human Resources and the Idaho Personnel Commission. This is an at-will position.
Benefits:
The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].
Preference may be given to veterans who qualify under state and federal laws and regulations.