Job Information
Kuehne+Nagel Air Logistics Customer Care Specialist in Boston, Massachusetts
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Boston site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.
Your Role
The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.
Your Responsibilities
Drive allelements of the customer into our core operating systems and tools byrequesting Business Profile creation/updates, customer quotations intoAirLOG/QTAir and requisite Customer Wiki page.
Monitor, prioritize and balance customer specific needs on adaily basis by answering queries and requests through multichannelcommunication streams.
Collaborate with Kuehne+Nagel sales to develop customer specific workinstructions and implement continuous improvement measures that ensuresthe overall health of our relationship with our customers.
Complete Forwarding Sub Ledgerclosure of customer shipments using ACON and within the requirements asstipulated by our corporate financial goals (accuracy, timeliness).
Receive and submit final customerrate requests (Freightnet or the Pricing Team).
Report to Air Logistic Customer Care Manager
Schedule: Monday-Friday with Flexible shifts between 7am and 6pm
Your Skills and Experiences
Associate's degree or Equivalent experience
2+ years of 3PL- Air logistics experience
2+ years of customer service experience
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KR1
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.