Job Information
Chewy Manager, Site Experience in Boston, Massachusetts
Our Opportunity:
Chewy is looking for a data driven Manager, Site Experience . This leader will lead site merchandising, customer journey strategies, search experience, on site conversion improvement and the content roadmap for a high priority and strategic business unit of Chewy. This analytical and customer-obsessed leader will help create a ‘best-in-class’ experience, driving seamless customer navigation and shopping experience on the site. The ideal candidate will have e-commerce experience, and will be comfortable with analyzing large data sets, provide creative feedback while working and influencing cross-functionally. This is a new business and thus the leader should be open to test and learn and take gut based decision when required.
What You’ll Do:
Create a “best-in-class” everyday shopping experience for Chewy Canada business across categories, including promotional activations (Holiday/Cyber Events, and other large-scale promotional events).
Prioritize the customer, thinking through the end-to-end experience for pet parents
Identify the opportunities in the customer shopping journey where interventions need to be made and prioritize them based on impact.
Build business cases to support product resourcing requests for high value website functionality
Utilize web analytics and data to guide ongoing improvements and optimize site merchandising tools to drive category traffic and increase conversion
What You’ll Need:
College degree in marketing/ other business-related field
8+ years work experience, with 5+ years in site merchandising
Attention to detail.
Experience of working and influencing creative development team.
Data driven decision making approach.
“Owner” mindset – you own the vision, strategy, and execution of your workstreams
Strong written and verbal communication skills
Ability to work effectively and influence cross-functionally
Ability to think ahead and set plans in motion for future growth
Bonus (if applicable):
MBA
Experience in e-commerce back-end operations and Google Analytics
Familiarity with SQL
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com .
If you have a question regarding your application, please contact HR@chewy.com .
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