Job Information
Children's Hospital Boston Patient Experience Representative - Maternal Fetal Care Center in Boston, Massachusetts
75851BRJob Posting Title:Patient Experience Representative - Maternal Fetal Care CenterDepartment:Ambulatory ServicesAutoReqId:75851BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: The Maternal Fetal Care Center (MFCC) at Boston Children’s Hospital – in affiliation with Brigham & Women’s Hospital – provides diagnosis, ongoing screening and care for mothers carrying babies with confirmed or suspected congenital anomalies. Using advanced diagnostic tools, groundbreaking surgical and medical treatments, and supportive care, our fetal specialists are increasing the chances of survival and the quality of life for many newborns. We offer compassionate care and support that extends throughout childhood – from prenatal diagnosis and counseling through treatment and long-term follow-up. Learn more about the Maternal Fetal Care Center here (https://www.childrenshospital.org/centers-and-services/programs/f-_-n/maternal-fetal-care-center) .
The Patient Experience Representative will be responsible for:
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring Obstetrics and/or Maternal Fetal Medicine providers that are referring patients to the MFCC
Scheduling patients and supporting the patient encounter, including scheduling MRI, Ultrasound and Fetal Echocardiograms as well as with supporting departments
Check In / Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians and supervisor
Administrative:
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Process Improvement:
Actively contributing to departmental and organizational initiatives and projects with a focus on continuous process improvement
Assisting in implementing change in internal systems and procedures
To qualify, you must have:
High school diploma / GED required; Bachelor’s degree preferred
Previous customer service or administrative experience preferred
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
Ability to work with diverse internal and external constituencies
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid