Job Information
Philips Product Support Specialist (ultrasound) in Bothell, Washington
As a Product Support Engineer, you will be providing expert level technical support to worldwide response centers and field product specialists.
Your role:
Developing and implementing action plans for escalated customer sites.
Developing service communications (service bulletins, field change orders) for distribution to the field service organization and updates to knowledge management systems.
Maximizing customer satisfaction with our current products through timely and responsive monitoring of product reliability and performance data.
Understanding the support needs of our customers, and championing those needs through serviceability reviews in the development of new products, as well as enhancements to the existing product portfolio.
Driving process and quality improvements through sustaining engineering projects and core teams, including documenting requirements and management of project deliverables.
You're the right fit if:
You’ve acquired 5+ years of experience in customer service realted role, with a focus in systems engineering, technical troubleshooting, and/or product technical support within the ultrasound space.
Your skills include the ability to multi-task and interact with a variety of people and functions globally, while making sound, quality focused decisions based on customer needs. You also have excellent customer service and teamwork skills. Familiarity/understanding with Windows operating systems.
You have a bachelor's degree in an engineering discipline or computer science, or have relevant experience.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
You’re a strong verbal and written communicator and work effectively in a dynamic, interrupt-driven environment.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details
The pay range for this position is $79,500 to $136,000, annually. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Bothell, WA.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran