FirstBank Jobs

JOB REQUIREMENTS: As The Bank of You, North Shore Bank is about helping families thrive, businesses grow and communities flourish. And it\'s our employees that make the difference. With offices located throughout eastern Wisconsin, we offer a work culture that has been recognized as a Top Workplace eleven times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn\'t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place. SUMMARY: The Senior Loan Servicing Specialist - Consumer Lending performs several responsibilities that require critical thinking and refined customer service skills as well as independent research and follow up. Additional duties are associated with tracking, identifying, perfecting, and releasing liens on North Shore Bank collateral within the consumer lending purview. This position shares some responsibilities within the department, including account balancing, payment processing, file/system maintenance and document scanning. ESSENTIAL DUTIES AND RESPONSIBILITIES: North Shore Bank\'s Position Descriptions are intended to describe only the major functions of the job. You may be expected to perform other duties specified by your manager. Everyone is expected to contribute whatever efforts necessary to operate efficiently and effectively to insure the success of the Bank. Performs all related duties associated with processing paid loans (i.e., issues releases; pulls notes, mortgages, and credit insurance certificates if necessary; processes files; sends releases, titles and paid papers as necessary, no sooner than established prescribed timeframe). Responds to requests for assistance and performs related research for a variety of customers (internal and external), in order to resolve questions or process requests such as completing satisfactions, file inquiries, lien release letters and duplicate lien releases. Handles escalated/Tier II customer service items from contact center. Generates reports for lien tracking reports in order to research, resolve, and document missing titles on vehicle leases. Monitors consumer loan servicing email boxes to handle inquires and reroute items to their various destinations in a timely manner. Performs daily procedures necessary to upload, validate, buy/book indirect loans and leases. This... For full info follow application link. Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/FBFAA0C6BA354165