Job Information
Nelnet Firstmark Collections Recovery Specialist II - Remote in Brownsville, Texas
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Collect delinquent student loans to protect assets. Manual outbound collection attempts are initiated via auto-dialer. Initiate a small percentage of incoming calls.
Minimum pay rate of $14.00 per hour. In addition, there is a monthly commission plan of up to $1,250 per month.
To be eligible for this role you must reside within a 60 mile radius of Brownsville, TX or Lincoln, NE.
Responsibilities
Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
Contribute to Continuous Process Improvement
Contact borrowers via telephone, mail, and email to establish payment arrangements to rectify outstanding delinquencies on accounts
Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans
Provide pertinent account information and history information in order to educate the borrowers as to the seriousness of the issue at hand
Update demographic and other additional information on borrower accounts via the servicing system
Perform additional collection activities related to collections documents and reports
EDUCATION:
High school degree or equivalent required.
EXPERIENCE:
2 year customer service, collection and general work experience preferred.
#INDFirstmark
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
Customer focused
Analytical skills
Strong oral communication skills
Listening comprehension, reading comprehension
Intermediate math
Attention to detail
Customer service orientation
PC skills
10 key proficient
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .
Nelnet is a Drug Free and Tobacco Free Workplace.
You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. A lot more. We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible.
EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)