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Position Information

Posting NumberSRGV7624

Working TitleRECORDS ASSOCIATE

Number of Vacancies1

LocationBrownsville, Texas

DepartmentRegistrar

FTE1

FLSANon-Exempt

Scope of Job

Reviews student records and processes student record requests. Verifies and maintains student records, provides information to students and visitors, and resolves routine and non-routine customer problems.

Description of Duties

• Reviews student records to ensure accuracy of data.

• Identifies discrepancies and determines appropriate course of action for complex issues.

• Audits, updates, and maintains records in student information system

• Processes requests for student transcripts, enrollment and degree verifications, address changes and other student records requests.

• Provides enrollment and student record assistance in person to current, former, and prospective students. Researches academic records for current and former students.

• Answers telephone and emails, typically as second-tier support, resolving complex or unusual matters for current and prospective students and third parties.

• Prepares weekly reports and correspondence.

• Processes requests for residency reclassification, out-of-state tuition waivers, changes of major

• Reconciles data discrepancies for reporting requirements

• Assists with academic scheduling, registration, and supports faculty needs for assistance with the student information system

• Assists with commencement ceremonies

• Performs other duties as assigned.

Supervision Received

General supervision from the Assistant University Registrar.

Supervision Given

May supervise assigned support staff.

Required Education

High school diploma or equivalent.

Preferred Education

Associate’s degree or 60 hours of undergraduate coursework.

Licenses/Certifications

None.

Required Experience

• Four (4) years of clerical experience or in an area that is directly related to the duties specified above; or

• Two (2) years of clerical experience or in an area that is directly related to the duties specified above with an Associate’s degree or 60 hours of undergraduate coursework.

Preferred Experience

N/A

Equipment

Use of standard office equipment.

Working Conditions

Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required.

Other

Ability to prioritize own workload and readjust as needed. Knowledge of customer service standards and procedures. Knowledge of the rules, regulations, and laws regarding student records. Must possess the ability to maintain confidentially of records and information.

Physical Capabilities

N/A

Employment CategoryFull-Time

Minimum SalaryCommensurate with Experience

Posted SalaryCommensurate with Experience

Position Available Date06/14/2024

Grant Funded PositionNo

If Yes, Provide Grant Expiration Date

Posting Detail Information

EEO Statement

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants

Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

Date of Birth

Gender

*Ethnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.

Additional Information

UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check ( CBC ). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .

Quick Linkhttps://careers.utrgv.edu/postings/43267

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you a current UTRGV employee?

• Yes

• No

• • Are you now, or previously, employed by The University of Texas System or any of its institutions?

• Yes - I currently am employed by the UT System or its institutions

• Yes - I have previously been employed by the UT System or its institutions

• No - I have never been employed by the UT System or its institutions

• • Please select your highest level of completed education.

• 6th grade education

• 10th grade education

• High School Diploma or GED

• Associates Degree, Technical, or Trade School Degree/Certification or 60 Hours of College Hours

• Bachelors Degree from an accredited university

• Masters Degree from an accredited university

• Ph. D. or other terminal degree from an accredited university

• None of the above

• • Please provide the field of study for your education:

(Open Ended Question)

• • Please indicate the number of years of work experience you have directly related to the position in which you are applying for:

• Less than 1 year

• 1 year

• 2 years

• 3 years

• 4 years

• 5 years

• 6 years

• 7 years

• 8 years

• 9 years

• 10 years

• Over 10 years

• • Do you meet the minimum requirements for this position?

• Yes

• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application

• Curriculum Vitae

• Unofficial Transcripts

• Reference Letter 1

• Reference Letter 2

• Reference Letter 3

• Certifications and Licenses

• Training Certificates

• Other Document

• List of 3 References

• Unofficial Transcripts 2

• Unofficial Transcripts 3

• Letter of Interest

• Unofficial Graduate Transcripts

• Additional Document