Job Information
Oracle Senior Manager in BUCHAREST, Romania
Job Description
We're looking for a leadership and management of delivery team responsible for growing and expand Oracle services in European Union Sovereign Cloud (EUSC) in EMEA and for providing customers with the guidance and support needed throughout the IT full life cycle to ensure successful and most effective use of Oracle’s products. Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. You will be the first level of people management and first line manager with operational focus within a work group, providing tactical direction to your team and executes against stated objectives. Recruits, retains, develops, coaches, motivates, and generally manages multiple Technical delivery resources to attain/exceed defined customer objectives.Responsible for driving a high degree of satisfaction with Oracle's products and related services, ensuring referenceability for continued profitable revenue streams over the long term.
Career Level - M3
Responsibilities
Scope and Responsibilities
Line of Business and organization:
Form part of the EMEA management team with shared accountability for technical capability throughout EMEA.
Work with the organization to growth and expand Oracle services in European Union Sovereign Cloud (EUSC) in EMEA.
Collaborate closely with other managers within the support organization.
Manages tasks, initiatives, projects, as defined by senior management, to meet business targets.
Responsible for driving a high degree of satisfaction with Oracle's products and related services, ensuring reference ability for continued profitable revenue streams over the long term.
Be accountable as the point of contact, within the region/technology, to assure appropriate technical skills and resource coverage to fulfil service delivery commitments in the most efficient way.
Responsible for delivery of agreed service standard/levels.
Interaction with Sales, delivery account teams and customer teams to ensure appropriate solutions are being identified and needs met.
Evangelize the value of our Oracle Services to the customer base and other lines of the Oracle business.
Act as a management point for escalation of customer issues
Managing the team:
Ensure the team contributes to the wider development of services/product development activities/initiatives to contribute to customer success and business generation.
Active participation with the relevant regional and global collaboration programs to oversee the sharing of best practices, technical knowledge and experience among engineers community.
Directly manages technical staff with operational focus on multiple accounts, products/solutions or a combination thereof.
Responsible for providing coaching, mentoring and helping team attain a high degree of customer satisfaction.
Drive skills development of team members in line with CSS objectives, and their personal development plans, career goals (Individual contributors).
Understand and ensures goals are met within the team.
Appraisal of their directs, setting of realistic measurable objectives and agreed personal development plans.
Ability to influence others and move toward a common vision or goal.
Must be a teammate and able to work collaboratively with and through others
Qualifications:
BS or MS in Computer Science, Engineering, or a related technical team or equivalent experience.
Demonstrated experience in remote service delivery.
Prior experience managing and controlling activities in multi-functional areas.
Prior experience in a team lead capacity preferred.
Communication Skills.
Understanding of various technical architectures and operating systems including web-based applications, networks, and latest Oracle product technologies.
Problem-solving and root cause identification skills.
Familiarity with project management approaches, tools and phases of the project lifecycle
PMP or ITIL certifications preferred
Industry experience is desired.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer