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Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer! Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them! Our global team of more than 80,000 colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.

How will you make an impact?

The Senior customer service representative is member of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties need to be fulfilled. The team provides internal support to Thermo Fisher collaborators and the field engineering team and, delivers professional service and excellence in a high-volume diverse back-office environment.

What will you do

· Support Request for Quotation process.

· Maintain and update contract database.

· Tracking and updating data in Excel reports.

· Create and assign tickets in the ticketing systems (SAP, C4S).

· Proactively handle equipment data.

· Maintain customer accounts with the support of the Master Data Team

· Document all required information, keep work instructions and operating procedures up to date.

· Perform invoicing activities (investigate, finalize, and send invoices to the customers).

· Handle and resolve queries, escalations, and complaints.

· Take an active part in continuous process improvement and standardization to increase productivity.

· Build and maintain relationship with the sales department, dispatching team and additional accounts within the business unit.

How will you get here

A minimum of 1 years’ customer service experience is preferred.

A bachelor’s degree is preferred.

Proficiency of the English both written and verbal and intermediate written German language knowledge.

A skilled Microsoft Office user.

Customer Focused attitude.

Strong written and verbal communication skills

Display attention to detail and accuracy in the workplace.

Able to prioritize effectively and multi/task under deadlines.

Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.

Experience with SAP, C4S, SFDC preferred but not crucial.

What we offer?

· At Thermo Fisher, your work will have real-world impact, and you’ll find support in achieving your career goals.

· A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued.

· Learning opportunities like (inhouse trainings/language courses) or other development opportunities to flourish your career or thrive your personality.

· If you join, you could include yourself into our encouraging and caring social communities and networks.

Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Please also join to our Talent community and get more information about the great opportunities in the future.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.