FirstBank Jobs

Annual Fund and Donor Stewardship Manager

Buffalo, NY (http://maps.google.com/maps?q=60+E.+Amherst+Street+Buffalo+NY+USA+14214) • Development

Job Type

Full-time

Description

Annual Fund and Donor Stewardship ManagerAffiliate Wide - Buffalo, Rochester, or Syracuse, NY

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.

Diversity and inclusion are core values at Planned Parenthood of Central and Western New York (PPCWNY). PPCWNY recruits exceptional and diverse staff. PPCWNY strives to develop staff into leaders for a diverse and global workplace.

In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, theAnnual Fund and Donor Stewardship Manageris responsible for the direct mail, email, volunteer and personal solicitation programs that help reach goals for annual fund support. This includes oversight of mid-level, monthly, and employee giving programs, and related donor recognition and stewardship activities across the affiliate. This individual will be responsible for all strategic, budgetary and administrative duties that are aligned with these functional agency strategies.

Essential Functions

Annual Fund & Leadership Giving Program Management (70%)

• Creates, implements, and evaluates a comprehensive, multi-year plan to increase donors and dollars in support of PPCWNY, including all solicitation vehicles, segmentation, timing, messages, and goals

• Develops and assigns target asks, ask arrays, behavior retention goals, and annual gift table

• Develops specific strategies to increase donor retention, upgrades, and acquisition

• Monitors progress towards specified targets, ensures proper recognition of donors, society members and new donors by following acknowledgment SOPs

• Targets and segments effective mailings for growing Giving Societies: mid-level giving, monthly, and planned giving; increases donor gift amounts and acquires new donors

• Ensures that all current, potential and previous donors in Leadership Giving Society (Level$1,000--$24,999) are solicited appropriately each year to secure annual fund support

• Sets program targets for the identification of new annual fund, mid-level, and major gift prospects based on donor behavior, through volunteer contacts, personal visits, and collaboration with all program areas

• Implements broad based solicitations including direct mail and e-mail solicitation programs

• Develops strategy, annual plans, goals, and works closely with staff and vendors on content, design and production of solicitation and stewardship materials to ensure accuracy and timely drop dates

• Tests and evaluates performance of solicitations and adjusts as appropriate

• Plans Raisers Edge coding of constituent records to assist in segmentation

• Collaborates with staff to ensure a thoughtful and appropriate transition to portfolios at Moves Management meetings

• Updates and creates website giving pages and social media posts with Marketing Dept.

• Monitors expenses and program results to manage the ideal return on investments

• Oversees annual fund monthly giving program to ensure strong acquisition of new members, retention of existing members, and regular upgrades of sustainers

• Implements annual employee giving program campaign to inspire internal support of PPCWNY

• Communicates regularly with volunteers who are involved in annual fund program activities.

• Provides support, coaching and advice to staff, volunteers, and colleagues in making a powerful case for annual fund unrestricted support to the affiliate’s stakeholders

• Utilizes Raisers Edge database to analyze program performance and monitor progress to goals

• Provides effective reporting and analysis to the VP of Development for use in management decision-making

Planned Giving Program (10%)

• Creates, implements and evaluates a comprehensive plan to promote planned gifts to PPCWNY, ensures members are coded properly and incorporated into stewardship plans.

• Partners with PPFA and outside vendors to implement a steady marketing campaign to secure planned giving, and monitor progress to goals

• Develops strategy, annual plans, goals, and works closely with staff and vendors on content, design and production of materials; ensures that leads generated receive follow-up

• Follows standard operating procedures for Planned Giving Program.

• Manages an assigned portfolio of donors who have made ultimate gifts, as assigned by VP of Development

• Using database, identifies potential planned giving donors, informs assigned gift officer and VP of Development to ensure individual strategies are created as required

Donor Stewardship (20%)

• Oversees the development and execution of an agency-wide donor stewardship plan, ensuring an appropriate frequency of impactful and meaningful stewardship for donors at all levels of giving including messaging for giving societies (Legacy, Leadership, Because I Care)

• Develops and ensures all gift receipts, acknowledgements, and stewardship materials convey a consistent level of quality and impact

• Develops an annual donor giving statement and impact report that inspires renewed giving from donors

• Manages donor named spaces projects in coordination with facilities, brand management, health center manager and other staff as required

• Champions donor-centered communications and stewardship best practices; shares expertise and strengths with colleagues for effective affiliate communications and engagement

• Collects and crafts stories and articles to highlight in donor materials, newsletters, e-newsletters, and annual fund solicitation letters

Other Accountability Activities

• Documents all relevant activities in department’s Standard Operating Procedures

• Participates as a member of the team; attends monthly strategy meetings, and records all individual donor interaction in the donor database using the defined agency moves management system

• Adheres to the Association of Fundraising Professionals (AFP) Code of Ethics for fundraisers

Requirements

Applicants must possess the following qualifications(or equivalent combination of education and experience):

Education—

• Bachelor’s degree in Communications or a related field preferred, or equivalent combination of education and experience

Experience—

• Minimum of five years’ experience in donor development or fundraising

Knowledge, Skills, & Abilities:

• Thorough knowledge of the principles and practices of development and fundraising with an understanding of individual giving programs, and detailed understanding of annual fundraising programs, such as direct mail and personal solicitation programs preferred

• Knowledge of modern data management practices and techniques including data-based computerized information systems, data modeling, and models of analysis that lead to effective decision making on behalf of the program

• Proficiency in Raisers Edge, Microsoft Office, Teams and/or SharePoint preferred

• Demonstrated ability to work effectively both independently and in a team environment with a variety of personalities and communication styles

• Must possess superior verbal and written communication skills along with outstanding organizational and time management skills

• Outstanding interpersonal skills necessary to engage and maintain positive working relationships with internal and external donors, stakeholders and supporters at all levels

• Demonstrated ability to effectively motivate, train and support staff and volunteers

• Must be able to work a flexible schedule to include evenings, weekends, and some travel within the region

• Planned Parenthood seeks individuals who have demonstrated experience building an inclusive and respectful organizational culture that leverages diversity

• Planned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and Swahili

• A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential

• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others

Physical Requirements

• Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation

• Ability to travel to all agency locations and donor/prospect locations as assigned

Work ScheduleThis is a full-time, 40 hour a week, position; regular schedule will be Monday – Friday with occasional evenings and weekends.

Benefits & CompensationAt PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $62,316.80 to $72,155.20/year. Actual compensation will be determined by experience and other factors permitted by law.In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more!

Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply.

Salary Description

$62,316.80 to $72,155.20/year