FirstBank Jobs

Are you looking for a career in an exciting and ever-changing field? We offer a dynamic employment experience offering plenty of learning and development opportunities, providing access to various career pathways in the banking industry.

Our North Buffalo branch is hiring a customer-focused Universal Banker to help clients discover products and services that fit their needs. Universal Bankers are exposed to many aspects of banking and perform many functions.

What makes us a "Certified Great Place to Work”? We provide a safe work environment to allow our associates to properly attend to the needs of our clients, while ensuring proper health and safety precautions are in place. Additional benefits include paid Federal Holidays, sixteen hours of paid volunteer time along with competitive wages.

What we offer:

• An inclusive and collaborative environment where good listeners with high standards thrive

• A growing organization where people are engaged and empowered to solve problems and make decisions

• Frequent, timely coaching sessions to enable professional growth

• The ability to leverage your strengths and passions while making a lasting impact on the community

• Competitive compensation and benefits

• Paid volunteer time to contribute to the betterment of the communities we serve

  What we ask of you:

• Address needs and work to solve customer problems through active listening

• Utilize an in-depth knowledge of Evans products and services to be able to identify referral opportunities and recommend appropriate solutions to new and existing clients to achieve referral goals

• Able to identify opportunities by asking probing questions to better understand the customer’s needs and work in deepening their relationship with the bank and affiliates

• Successfully assist customers with banking transactions including but not limited to deposit functions, account openings, and retail loan services

• Adhere to customer service standards while addressing customer service needs and resolving customer issues and requests

• Process currency precisely and maintain established cash levels throughout the branch while working within approved authority levels

• Maintain main vault cash, checks and related data including cash orders and shipments to Federal Reserve and money transfers to and from tellers

• Work collaboratively with Branch Staff to continue the success of the branch by fostering a positive and team focused environment

• Consistently seek opportunities to creatively make something better

• Get excited about making an impact

• Maintain confidentiality while handling all customer (internal and/or external) information

• Uphold established regulatory requirements, including operational policies and procedures for processing customer transactions

• Other duties as assigned

  Experience and competencies:

• Previous Teller or related banking experience preferred but not required, or experience in a customer service/sales and cash handling role in a similar capacity

• Notary public or willingness to obtain within 180 days

• Fully cross functional demonstrating strong knowledge of bank operations and in-depth knowledge of bank products and services

• You pleasantly embrace change and demonstrate a consistent energy in achieving your goals whether through individual or team initiatives

• You have the ability to consistently deliver superior customer service through excellent communication and strong active listening

• You demonstrate a self-starter attitude and take initiative and ownership in your work product

• Comfortable using multiple computer software systems when assisting customers

• Compliance with Evans’ policies and procedures, and Federal/ State regulations

  This position is anticipated to pay a base rate between $17.50/hourly and $20.18/hourly. This rate does not include potential incentive pay and benefits paid for by the company which may be in addition to the base rate of pay. The base rate of pay is determined by factors such as required experience, skill set needed, business impact of position, value of budget oversight and people management, among other factors. Your Talent Acquisition Specialist will be able to answer specific questions you may have regarding the base pay range for this position.

  Evans Bancorp, Inc. announced that on September 9, 2024, it entered into a definitive agreement to merge with NBT Bancorp. NBT Bank, N.A., is a full-service community bank headquartered in Norwich, NY. The transaction is anticipated to close in the second quarter of 2025, subject to the satisfaction of customary closing conditions, including approval by the shareholders of Evans and the receipt of required regulatory approvals.

  Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Evans and its subsidiaries, where employment is based upon personal capabilities and qualifications without discrimination on the basis of race, color, creed, religion, sex, national origin, age, disability, marital status, citizenship status, military status, sexual orientation, victims of domestic violence, protected veterans status, gender identity, genetic information, genetic predisposition or carrier status and any other category protected by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment. This includes compensation based upon external and internal job worth in order to provide fair and competitive wages to associates.