Job Information
Motion Recruitment Partners Technical Customer Care Specialist (Remote) in Burlington, Vermont
Technical Customer Care Specialist (Remote)
Burlington, VT
100% Remote
Contract
$18.14/hr - $18.14/hr
Come join our team. Our client is looking for a Technical Customer Care Specialist for a 6-month contract and will be working remotely.
Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.
Contract Duration: 6 Months
Required Skills & Experience
Provide exceptional service to both internal stakeholders and external clients.
Manage the expectations of demanding clients to deliver high-quality results in a timely fashion.
Process client requests from varying inbound channels. Including both phone and email.
Perform root cause analysis.
Document processes and resolutions.
Develop extensive knowledge of DDC products and services.
Learn and utilize DDC support tools, processes, and procedures.
Assist with additional special projects as assigned.
Follow and adhere to all Support policies, including call and case-handling practices.
Provide feedback on current practices to Support leadership.
Demonstrate flexibility to work any of the Support shifts including but not limited to a rotating Saturday shift.
Other duties as assigned.
Desired Skills & Experience
Bachelor’s degree.
2-3 years of technical support experience.
Experience with one or more of the following:
Troubleshooting methodologies
HTML
Email theory
Networking
Data Analysis
DNS
Browser configuration?
Flash
Java
Mac, Windows, iOS
Remote app support
What You Will Be Doing Daily Responsibilities
Provide exceptional service to both internal stakeholders and external clients.
Manage the expectations of demanding clients to deliver high-quality results in a timely fashion.
Process client requests from varying inbound channels. Including both phone and email.
Perform root cause analysis.
Document processes and resolutions.
Develop extensive knowledge of DDC products and services.
Learn and utilize DDC support tools, processes, and procedures.
Assist with additional special projects as assigned.
Follow and adhere to all Support policies, including call and case-handling practices.
Provide feedback on current practices to Support leadership.
Demonstrate flexibility to work any of the Support shifts including but not limited to a rotating Saturday shift.
Other duties as assigned.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Kenny Edgerton
Specialization: Customer Support / Call Center / Client Technical Support