Job Information
BCAA Membership Advisor in Burnaby, British Columbia
Why BCAA?
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
We are currently hiring a Temporary Full-Time Memb ership Advisor based in our Member Contact Centre . This role is a contract till end of September 2024.
As Membership Advisor you’re part of the Member-facing team that delivers exceptional Member experiences every time. You are a membership professional who will create lasting relationships with BCAA Members through consultation, support, and sales of BCAA products.
Who you are
You’re passionate about delivering exceptional Member experiences.
Meeting sales and customer satisfaction targets is second-nature for you.
You have excellent verbal and written communication skills.
You’re an analytical thinker with sound judgment and decision-making skills.
A fast-paced environment with shifting priorities is no problem for you.
What you’ll do
Collaborate with a team that is passionate about igniting unparalleled Member loyalty.
Sell BCAA memberships and entitlement products such Trip Tiks (auto travel route planning), maps, tour books and camp guides.
Renew BCAA memberships by reviewing current coverages and making recommendations.
Cross-sell products and develop business leads for the future.
Process payments and documents.
What you bring:
Completion of Grade 12
Minimum three-months experience in a sales or service environment
Intermediate knowledge of MS Office 365
Internal Applicants: Please note that this is a Grade 4 role and the internal posting will close on April 2, 2024.
The hourly rate range for this position is $19.92 to $24.90 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 10%, with the opportunity to earn up to 17%.
What we offer:
The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
Career and personal development to help you grow and reach your goals.
Incentives that recognize team and individual sales and performance.
Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
*for permanent employees
We’re always looking for amazing people like you. Apply today!
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com .
Together, Let's Move BC Forward
BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.
At BCAA, we are a purpose led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.
We bring peace-of-mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignite unparalleled loyalty.
We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.
To go back to the BCAA Careers Page, please click here. (https://www.bcaa.com/about-us/careers)