Job Information
Safran Technical Support Analyst in Cwmbran, United Kingdom
Technical Support Analyst
Company : Safran Seats
Job field : IT
Location : Cwmbran , Wales , United Kingdom
Contract type : Fixed Term contract
Contract duration : Full-time
# 2024-141056
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Job Description
Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.
At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!
In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.
The Technical Support Analyst supports the operations and maintenance of an effective technology stack focussed on delivering the support needed for the SGB business.
Providing support through the ServiceNow system, they work with other members of the SGB IT Team to deliver standard fixes and changes across all solutions.
Functional support of the day-to-day operational delivery of the technical solution is also part of the Technical Support Analyst responsibilities.
The Technical Support Analyst is aware of most aspects of the Information Technology deployed in
the SGB business.
Complementary Description
Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.
We focus on:
Our people
These are our four People Fundamentals that underpin everything we do at Safran:
• We believe in and fostering the conditions for diversity and inclusion to thrive
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support between you and your colleagues
So you'll be supported every step of the way!
Sustainability
Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.
Global Mobility
As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.
Job Requirements
Ability to manage and prioritise stakeholder expectations at all levels ranging from end user up to C-level - Desirable
An ability to communicate complex technical/database related issues to business users - Desirable
An ability to work in a fast-paced environment with a dynamic and flexible approach, as well as the ability to work under pressure - Essential
A collaborative approach to delivery working with various technical and business departments - Desirable
Be able to handle a high degree of multi-tasking - Essential
Excellent oral and written communication skills, including presentation skills - Desirable
Good communicator with the ability to form and maintain good
relationships internally and externally - Desirable
Strong interpersonal, negotiation and influencing skills - Desirable
Results orientated and organised with the ability to plan and deliver against deadlines - Desirable
Strong analytical, planning and problem solving skills - Desirable
The ability to work with a minimal level of supervision and intervention - Desirable
Self-motivated and possessing the ability to work on own initiative as well as within a team - Desirable
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to hear from you!
Our employees are at the heart of our success, as we work together for our sustainable future. There are four People Fundamentals that underpin life at Safran:
• We believe in and promote diversity and inclusion as key values across our business
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support for you and your colleagues
As a valued member of our team, these are just a few of the benefits you'll receive:
• 25 days holiday + UK Bank Holidays
• Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
• Career Progressions opportunities such as company sponsorship and further training courses
• Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working
• Equality & Diversity initiatives with internal groups for workplace engagement and involvement
• STEM engagement with schools, colleges and universities and Charitable activities for all
Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages.
Specificity of the job
N/A
Locate your future workplace
Llantarnam Industrial Park, LlantarnamNP44 3HQ
Cwmbran
Wales United Kingdom
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Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.