Job Information
TEKsystems Customer Service Representative in Canton, Ohio
Description:
Monday-Friday
9:30am-6pm
-Handle calls and emails from parents, guardians, and users of the platform
-80% of day will be email correspondence and 20% will be telephonic calls
-Answer questions pertaining to payment info, student balance, etc.
-Occasionally will answer calls from families whose accounts have been frozen due to missed payments
-Help assist users with uploading money into their accounts
-Assist with password reset help
Skills:
Customer service, Call center
Additional Skills & Qualifications:
-1 year of call center experience
-MS Office experience
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.