Job Information
Adecco US, Inc. Customer Service Rep 1 in Cary, North Carolina
Adecco is currently assisting one of the largest providers of healthcare supply chain management, medical & pharmaceutical supplies in recruiting for a Pharmacy Benefits Customer Support Representative in Cary, NC. Apply Now!
Must have 1-3 years of Call Center experience in a healthcare/pharmaceutical setting- (Prior authorizations, Rx refills, eligibility verification, and processing calls from 3rd party vendors)
Schedule: Monday - Friday 11:30am-8pm EST ( 2 scheduled 15-minute breaks, 1 scheduled 30 min-lunch)
Pay Rate: The wage for this position is between $19 and $20.40. Hourly wage may depend upon experience, education, geographic location and other factors.
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety.
Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
If you have one or more skills, please apply:
1 year Call Center/Customer Service experience
Familiar with medical terminology
Pharmacy experience, a plus
Strong professional and empathetic verbal and written communication skills.
Click on apply now for instant consideration!
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $19.00 to $20.40 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.